For our client, offering multi-cultural work environment with opportunities to work
with state-of-the-art systems and business processes.

We are proud to offer a job opportunity in Prague (Czech Republic) for experience profesionals in the Customer Relations field or fresh graduates looking to step into
IT or the Customer Relations field.

Our client is among the top 15 best employers in Prague with global presence and
offering extensive training with competitive compensation and benefits as well as
advancement opportunities in a rapidly expanding organization.

Further details as follow:

Technical Helpdesk Role.
Responsibilities
• Recommendation of solutions and resolving problems associated with queries.
• Resolving IT problems using the knowledgebase and minimizing the impact of IT changes on business in general.
• Provide performance metrics on your enquiries and resolutions
• Support and maintain Opus tools
• Assist with electronic help desk tools and problem management, mainframe network lines, and software.
• Handle special projects after training with Windows 95/NT, Novell, NT, PC Hardware and Peripherals, UNIX, LAN/WAN,
• Working closely with other team members and supporting teams in resolving open issues.
• Provide outstanding customer relations to your portfolio and develop strong relations.

Requirements
• Speak fluent English and fluent German
• Have previous experience in help desk or customer service
• You will be a good analytical problem solving person
• You will have a proactive approach
• You will be able to identify customer account issues and act accordingly
• You will be eager to learn, and develop your skills constantly

Benefits
• The opportunity to work in a multicultural company
• Stable employment and high standards of work and working enviroment
• Above standard market salary with attractive social fund and benefits
• Career development within global structure
• Friendly and dynamic work environment