Responsibility:
• Answering calls about installation, maintenance and technological support of multi- vendor IT
• Communication with distance customers in their native language (German)
• Organizing the solution of the customers problems, or solving the problems
• Cooperation with IT specialists (English)
• first-level support to users
• dispatching to second-level support
• Learning about IT
Job Requirements:

• Excellent communication and customer care skills
• Basic IT knowledge (hardware, software, applications, connectivity, etc.) – user level.
• Must be fluent in English and Polish
• Stress-resistant, enthusiast and willing to work in a team
• Ability to operate well in an international environment, multicultural environment
• Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills 24/7 shift environment (including nights, weekends and holidays) – if required
• Willingness to learn more in IT area
We offer:
• Motivating salary and additional attractive performance based rewards.
• Extra pay if working on 3 shift model (about 20 to 25 % towards your salary)
• 4 weeks paid holiday plus 1 week paid time off
• High standard educational program
• Temporary accommodation
• Relocation package up to 15 000 CZK
• Friendly and professional working environment in entirely new office building
• Young and multicultural team.