Zpět na vyhledávání.Meghen Group - Hiring all German speakers with excellent IT skills!! Apply now – roles in Czech Republic
| Typ zaměstnání : | Permanent |
| Umístění : | Czech Republic, Brno |
| Plat : | attractive + benefits |
| Jazyky : | Anglický, Neměcký |
Podrobnosti o inzerentovi
- Jméno :Meghen Group
- Uveřejněno :07-02-2012
- kód:ICZGTSRK2501
Global company:
• Our client is one of the leading edge BPO (Business Process Outsourcing) companies in the world, with Global Delivery Canters in 13 locations.
• Our client parent company is the global IT service provider, with more than 105 000 employees in over 50 offices worldwide
• Started in 2002, our client has offices spread across 4 continents, with more than 20 000 employees
• Our client Group was included in Fortune's list of 100-fastest growing companies for 2009
Responsibilities:
• Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.
• Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
• Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
• Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
• Communicate positively with team members, customers, and other partners.
Requirements:
• HS Diploma or equivalent
• Excellent Customer Service skills
• Strong written and verbal communication skills
• Passion for customer care
• Willingness to work in a contact centre environment
• Written and verbal fluency in German language
• English language on sufficient level to understand all training materials in English in both written and verbal format
• Organizational and multitasking skills
• Ability to work in dynamic situations and achieve goals
• Analytical skills, ability to identify solutions
• A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools
• Knowledge of hardware principles and appreciation of the IT environment
TO APPLY:
If you feel you are a suitable candidate for this position please apply now via the application button below for immediate consideration or by contacting Rajesh on 00353 1894 3007
send your CV directly to rajesh@meghengroup.com
100’s of jobs available for multilingual candidates at ALL levels in ALL areas
Our clients can help you with relocation, accommodation, opening a bank account and getting your Tax sorted!
• Our client is one of the leading edge BPO (Business Process Outsourcing) companies in the world, with Global Delivery Canters in 13 locations.
• Our client parent company is the global IT service provider, with more than 105 000 employees in over 50 offices worldwide
• Started in 2002, our client has offices spread across 4 continents, with more than 20 000 employees
• Our client Group was included in Fortune's list of 100-fastest growing companies for 2009
Responsibilities:
• Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.
• Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
• Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
• Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
• Communicate positively with team members, customers, and other partners.
Requirements:
• HS Diploma or equivalent
• Excellent Customer Service skills
• Strong written and verbal communication skills
• Passion for customer care
• Willingness to work in a contact centre environment
• Written and verbal fluency in German language
• English language on sufficient level to understand all training materials in English in both written and verbal format
• Organizational and multitasking skills
• Ability to work in dynamic situations and achieve goals
• Analytical skills, ability to identify solutions
• A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools
• Knowledge of hardware principles and appreciation of the IT environment
TO APPLY:
If you feel you are a suitable candidate for this position please apply now via the application button below for immediate consideration or by contacting Rajesh on 00353 1894 3007
send your CV directly to rajesh@meghengroup.com
100’s of jobs available for multilingual candidates at ALL levels in ALL areas
Our clients can help you with relocation, accommodation, opening a bank account and getting your Tax sorted!
O tuto práci nemůžete žádat protože nabídka již není aktivní.
