Zpět na vyhledávání.Dorset Recruitment - Customer Service with Dutch
| Typ zaměstnání : | Permanent |
| Umístění : | Praha, Czech Republic |
| Plat : | Negotiable |
| Jazyky : | Angličtina, Holandský |
Podrobnosti o inzerentovi
- Jméno :Dorset Recruitment
- Uveřejněno :31-08-2010
- kód:TLJ / CSDutch
Our client is one of the worlds largest business process outsourcing companies. In Prague alone their offices house over 1000 staff of many nationalities. They have forged long-term partnerships with clients for whom they manage and provide specialized business ations, such as finance and accounting, IT, applications development ad maintenance, help desk services and HR.
Job Description
We are currently recruiting for the role of Customer Advocate who is employed to deliver direct objective of providing the directly managed retailers and distributors the right product, to the right location, on the right date, at the agreed price. At all times, focus is on delivering world-class account management and customer service in accordance with Sales and Operations shared goals and initiatives. The role is uniquely positioned, to collaborate with the various functional teams to work together in a seamless manner to deliver best in class service to the dedicated accounts.
Responsibilities:
- Understand, analyse and negotiate on customer specific business and service level requirements and ensure solutions are developed that meet the needs of our customer wherever possible
- Identify opportunities to reduce cost and/or improve the Customer Partner Experience
- Manage issue resolution with customers including co-ordination and closure of short term and long term corrective actions
- Deliver customer training/retraining on Client's tools and processes
- Collaborate with Regional Operations Manager in country to deliver best in class service to Customers and Sales Team
- Drive corrective action where service levels are not being met
- Monitor order management performance
- Manage customer orders and ensure a clean order book
- Create country specific allocations plans at a customer account level
- Build relationships with key counterparts in accounts
- Ensure ongoing informal feedback is gathered from
- Monitor customer complaints and identify and action where necessary
Qualifications and Requirements
- Fluency in either Dutch and English both written and oral is required
- Supply chain / Logistics or Customer Support or Commercial background. Retail Experience is an advantage
- Experience in working within a multinational environment
- Strong negotiations and influencing skills
- Customer facing experience: Person would need to be very comfortable and enjoy dealing with retailers and internal clients
- Excellent organisational, verbal and written capabilities required with the ability to think creatively and strategically while proposing and following through on new initiatives
- Product launch experience
- Cross group collaboration, working with people & groups with different agendas
- End to end operational experience
- Experience of actively pursuing a continuous improvement agenda
- Experience of end to end order management
We Offer
- an exciting opportunity to work within a large multinational company
- salary negotiable depending on experience
- regular additional benefits and bonuses
- regular performance reviews and a chance to grow within the role
Please send your CV in English along with a covering letter incorporating the following text.
Please read carefully and copy all of the below text into your email before sending any application to Dorset Management s. r. o., company ID No.: 246 92 336.
I agree that the Dorset Management s.r.o. ID No.: 246 92 336 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data.
I confirm being made aware of my rights in connection with access to and protection of personal data.
Job Description
We are currently recruiting for the role of Customer Advocate who is employed to deliver direct objective of providing the directly managed retailers and distributors the right product, to the right location, on the right date, at the agreed price. At all times, focus is on delivering world-class account management and customer service in accordance with Sales and Operations shared goals and initiatives. The role is uniquely positioned, to collaborate with the various functional teams to work together in a seamless manner to deliver best in class service to the dedicated accounts.
Responsibilities:
- Understand, analyse and negotiate on customer specific business and service level requirements and ensure solutions are developed that meet the needs of our customer wherever possible
- Identify opportunities to reduce cost and/or improve the Customer Partner Experience
- Manage issue resolution with customers including co-ordination and closure of short term and long term corrective actions
- Deliver customer training/retraining on Client's tools and processes
- Collaborate with Regional Operations Manager in country to deliver best in class service to Customers and Sales Team
- Drive corrective action where service levels are not being met
- Monitor order management performance
- Manage customer orders and ensure a clean order book
- Create country specific allocations plans at a customer account level
- Build relationships with key counterparts in accounts
- Ensure ongoing informal feedback is gathered from
- Monitor customer complaints and identify and action where necessary
Qualifications and Requirements
- Fluency in either Dutch and English both written and oral is required
- Supply chain / Logistics or Customer Support or Commercial background. Retail Experience is an advantage
- Experience in working within a multinational environment
- Strong negotiations and influencing skills
- Customer facing experience: Person would need to be very comfortable and enjoy dealing with retailers and internal clients
- Excellent organisational, verbal and written capabilities required with the ability to think creatively and strategically while proposing and following through on new initiatives
- Product launch experience
- Cross group collaboration, working with people & groups with different agendas
- End to end operational experience
- Experience of actively pursuing a continuous improvement agenda
- Experience of end to end order management
We Offer
- an exciting opportunity to work within a large multinational company
- salary negotiable depending on experience
- regular additional benefits and bonuses
- regular performance reviews and a chance to grow within the role
Please send your CV in English along with a covering letter incorporating the following text.
Please read carefully and copy all of the below text into your email before sending any application to Dorset Management s. r. o., company ID No.: 246 92 336.
I agree that the Dorset Management s.r.o. ID No.: 246 92 336 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data.
I confirm being made aware of my rights in connection with access to and protection of personal data.
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