Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.
Our Retail Contact Centre is looking for a Fraud prevention specialist with excellent analytical skills and extensive knowledge of best practices for order exception management. Reviewing and analysing Card Not Present Orders (CNP) to detect fraudulent activity.
•Analysis and Problem Solving Skills
•Decision Making and Sound Judgment
•Strong Written and Verbal Communications
Reviews and Analyses simple – complex blocked Card Not Present orders to detect fraudulent activity, determining appropriate next steps
Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where necessary
Analyses, identifies, and communicates trends from exception reporting
Reviews credit issues and processes as necessary
Researches and resolves Card Not Present chargeback disputes
Represents Apple with customers and partner organisations
Identifies innovative ideas to improve the customer experience
Achieves or exceeds performance and productivity goals
Fluent in written and spoken English and Turkish for business.
Additional language would be beneficial.
BA/BS degree or relevant practical experience.