Helpdesk Analyst @ Switzerland

HCL Technologies

Jméno : HCL Technologies

Anglický, Neměcký
kód: HD_Swiss
Zürich - Zürich, Switzerland, Zurich

To ensure that calls/ chats are addressed within agreed SLAs
To resolve escalations in a timely manner adhering to the process and quality compliance
To maintain attendance, leave reports , breaks & shift rosters
To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
To perform adhoc analyses, SIP activities and infrastructure management
To ensure positive customer satisfaction and feedback

Language Required : French/ German

Nabíráme teď