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Customer Services Coordinator with Italian/English

Title: Customer Services Coordinator with Italian/English
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 10th Feb 2012

Description:
Customer Services Coordinator with Italian/English

Job description:

- leading of small team of customer representatives
- processing and filling the orders, ensuring all logistic processes, handling of customers and suppliers complaints
- working with internal and external customers
We require:
- High school or University graduate
- experience in customer service, leading small team is an advantage
- good sense for customer needs
- strong language skills: excellent Italian and communicative English
- strong communication skills
- team player with the abilities to work independently
- time management skills
- problem solver
- ability to work with MS Office software packages processing and filling the orders
We offer:
- pleasant working environment in Prague centrum
- competitive salary reflecting your experience and skills
- wide range of company benefits
- possibility to use your languages on everyday basis
- extensive trainings in all necessary areas
- possibility to become part of growing international organization
In case of your interest in this vacancy, please send us your CV in English language to the address below.
Together with the resume, kindly enclose the approval for your personal data processing and storing pursuant to the Section 12 and Section 21 of the Act No. 101/2000 Coll. on personal data protection. SKY SELECT Int. consider your personal materials as confidential and they will be treated in compliance with the above mentioned Act and Ethical Code of the Company.

PURCHASING SPECIALIST WITH ENGLISH plus ITALIAN

Title: PURCHASING SPECIALIST WITH ENGLISH plus ITALIAN
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 9th Feb 2012

Description:
Introduction of our client / job offer
For our international client, leading IT company, we are searching for a successful candidate for a challenging position

PURCHASING SPECIALIST WITH ENGLISH AND OTHER LANGUAGE in Prague

Job description
The Purchasing Specialist works on purchasing projects of moderate to diverse complexity and scope. Exercises independent judgment within defined practices and procedures to determine appropriate actions. May act as team member or project leader providing direction to team activities. Follows established guidelines and interprets policies effectively. Evaluate unique circumstances and ability to discuss issues and makes recommendations. May seek advice in order to make decisions on complex business issues.

- Contribute on assigned sub projects
- Provide reports/information to management
- Support
Desired profile

- Fluent ENGLISH (MUST HAVE) plus FRENCH / ITALIAN / SPANISH / PORTUGESE

- University degree
- 3 years RELEVANT experience in purchasing or equivalent
- Knowledge of SAP SRM Purchasing systems desirable
- Communicative, team player
- Active for improvement
- Goal orientated
Offer
- Work in a prestigious international company
- Motivation salary according to experience
- Attractive benefits system

AP/GL – VEDENÍ SSC – s jazyky

Title: AP/GL – VEDENÍ SSC – s jazyky
Plat : Competitive
Umístění : Liberec, Czech Republic
Jazyky : Francouzština, Italština, Španělština
Uveřejněno: 9th Feb 2012

Description:
Náplň práce:

*Řízení týmu zaměstnanců SSC – strana závazků a hlavní knihy
*Podpora závodů společnosti v zahraničí.
*Koordinace Systému pro správu dokumentů (Livelink)
*Metodické vedení a dohled nad procesem a školení nových členů týmu
-Komunikace se zákazníky SSC – závody spol.
*Úprava AP / GL procesů
*Řízení oblasti závazků
*Koordinace systému řízení dokumentu, včetně řízení dodavatelských vztahů s poskytovatelem DMS
*SAP klíčové uživatele skupiny

Požadujeme:

*SŠ/VŠ – ideálně ekonomického směru
-Praxe na obdobné pozici
*Velmi dobrá znalost AJ, pokročilá NJ, italština / francouzština / španělština výhodou pro lepší usnadnění komunikace v rámci skupiny
*Komunikační dovednosti, asertivita
*Zkušenosti s vedením lidí
-konomické vzdělání a praxe na obdobné pozici
*SAP dovednosti, MS Excel pro práci s velkými soubory dat vč. kontingenčních tabulek
*Zkušenost s AP / GL procesů

Nabízíme:

*Práci ve stabilní mezinárodní společnosti
*Nástupní mzda dle zkušeností a dovedností
*Zaměstnanecké výhody, balíček benefitů
*Příjemné a moderní pracovní prostředí
*Sehraný tým

*Nástup možný ihned

PAYROLL SPECIALIST ENGLISH + ITALIAN

Title: PAYROLL SPECIALIST ENGLISH + ITALIAN
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 9th Feb 2012

Description:
PAYROLL SPECIALIST ENGLISH + ITALIAN

or /POLISH/GERMAN/FRENCH)

Introduction of our client / job offer

Would you like to use English + Polish, Italian, French, German on daily base?

If yes, we have a great job for you!

For our prominent international client, we are looking for an ambitious and diligent candidate, for the position Payroll Specialist.

Job description

- To produce timely and accurate payroll
- To ensure quality controls in the payroll processes and update documentation
- For new customers, assist implementation team during testing phases
- Maintain up to date knowledge of statutory legislation
- Highlights and escalates relevant matters that may affect the running of client payrolls
- Transfer knowledge to co-workers

Desired profile

- secondary school or High school diploma
- experience as a Payroll Specialist in international company is a +
- SAP HR Payroll user is a +
- Client focused, awareness and commitment to client service
- Good command of English language + other European language ( Polish, Dutch, French, Italian, German....)

Offer

- working for an international company
- pleasent working enviroment
- motivating salary + interesting benefit package
- daily use of foreign language

Location: Prague

CUSTOMER REPRESENTATIVE with ENGLISH & ITALIAN

Title: CUSTOMER REPRESENTATIVE with ENGLISH & ITALIAN
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 9th Feb 2012

Description:
CUSTOMER REPRESENTATIVE with ENGLISH & ITALIAN
Introduction of our client / job offer

Would you like to use English, Italian, French, German on daily base?

If yes, we have a great job for you!

For our prominent international client, we are looking for an ambitious and diligent candidate, for the position:

CLIENT SERVICE REPRESENTATIVE

Job description

- receive and respond to daily inbound calls
- ability to solve tickets
- identify sensitive customer concerns
- provide information to clients
- administrative support of the payroll team

Desired profile

- secondary school or High school diploma
- experience in an outsourcing or call center environment
- excellent communication skills
- Client focused, awareness and commitment to client service
- Good command of English language + German )

Offer

- working for an international company
- pleasent working enviroment
- motivating salary + interesting benefit package
- daily use of foreign language

CSR (IT) German, Italian or Spanish 35,000 Kc

Title: CSR (IT) German, Italian or Spanish 35,000 Kc
Plat : 35,000 Kc
Umístění : Praha, Czech Republic
Jazyky : Neměcký, Italština, Španělština
Uveřejněno: 8th Feb 2012

Description:
Customer Support Specialist

This position is for a leading international company in Prague joining there centralized CS department.

This role with join a team providing the full range of customer service to our clients customers including price, order, accounting and technical enquiries

- Inbound /Outbound call and email handling for all customer and product types
- Collaborate with Tech support team to drive resolution of faults.
- Administration of customer trouble tickets against service level agreement.
- Management of escalations through the support organisation.
- Maintain strong proactive response to customers during problem management.
- Administration of customer Portal data on behalf of customers.

Experience

- Fluent (or Native) French or Spanish, German or Italian or Dutch & English, any other commen EU language an advantage
- EU passport holder or perminant residence
- 1 years plus telephone based Business to Business CS or technical support experience
- Advanced interpersonal and communication skills
- Advanced PC Skills

Offer

- Basic salary 35,000 Kc
- Joining a growing company with great career prospects for the right candidate
- Extensive Training as required
- Young friendly multi cultrial team
- An immediate start possible.

IT/ Telco Technician Spanish, Italian or German 35,000 Kc

Title: IT/ Telco Technician Spanish, Italian or German 35,000 Kc
Plat : 35,000 Kc
Umístění : Czech Republic
Jazyky : Neměcký, Italština, Španělština
Uveřejněno: 8th Feb 2012

Description:
IT/ Telco Technician

Working for a leading telco company this role is repsponsiable for ensuring that voice data of our client is succesfully transmitted on other operators networks ensuring if a fault occurs that the problem is fixed by the supplier,

Duties of this roles are,

To liaise with our clients local tail suppliers (Other Licensed Operators) and build strong relationships.
Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket.
Manage OLO-related customer faults and ensure they are resolved within SLAs.
Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status.
Ensure appropriate processes are followed and associated documentation updated.
Clearly communicate incident progress to customers throughout life cycle until final resolution.
Work with internal operations and regional support organisations in order to resolve customer issues speedily.
Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents.
Provide documentation and reports to customers and senior management on incident progress and resolution.
documentation are regularly reviewed and updated to meet the highest standards
Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly.
Requirements
Fluent or Native Italian, German or Spanish
1 years plus IT or Telco support experience
Advanced interpersonal and communication skills
Proactive approach to work

Offer

Salary 35,000 Kc + extra holidays, meal tickets, training
Working for a market leading telco company
State of the art Prague based offices close to the metro
Highly multicultrial team
An immediate start possible.

CS SPECIALIST with Italian and Portuguese

Title: CS SPECIALIST with Italian and Portuguese
Plat : negotiable
Umístění : Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 6th Feb 2012

Description:
DESCRIPTION

One of our clients, a leading provider of Spend Management solutions, is currently searching for a Customer Service Representative.

On this position you will be acting as a first level support for clients who need help regarding to different issues in IT field.
Your responsibilities:

* Providing customer service
* Understanding the client's needs and meeting their requirements
* Problem solving
* Communication with these clients is by email and phone therefore it's very important to speak English and other language on a high level, additional language is a plus.

REQUIREMENTS

* excellent English with Italian and Portuguese language
* previous experience on a similar position is a huge advantage
* strong communication skills
* very client oriented personality
* good PC skills

BENEFITS

Besides the competitive salary our client provides various benefits such as,meal voucher, flexi passes, continous training etc.

Starting date : immediately

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-28-108386/TL in subject of your application.

Italian speaking Customer Support Assistant Prague

Title: Italian speaking Customer Support Assistant Prague
Plat : €14000 to €15000 per annum
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 6th Feb 2012

Description:
Company: Our client is a successful business with over 10 year`s experience and have become one of the best known names within their industry. They specialize in providing a wide range of business expenditure solutions to their customers. They attribute their immense success to maintaining customer satisfaction by always meeting or surpassing customer expectations. One of their offices is based in Czech Republic from where they support their core markets. This operation manages sales and customer service and finance administration. They are now looking for an English and Italian speaking customer support assistant for their office in Prague, Czech Republic.

Role: In our client`s European team in Czech Republic, there is a new position available for an English and Italian speaking customer support assistant. A customer support assistant is responsible for delivering high quality post sales support to internal and external customers on the company`s applications and ensuring they are satisfied with solutions and services provided. Their tasks include, supporting corporate clients (B2B) on a range of duties e.g. Sales support, order management, customer service, account management etc, some billing support is required, managing incidents that may arise and coming to a resolution, handling various client specific tasks and requests both at front desk and back office depending on their particular task and giving support and advice to clients and also creating the related reports. They will be required to answer phones and emails and maintain client satisfaction in an appropriate amount of time.

Skills: The ideal candidate must speak fluent English and Italian and preferably have a bachelor`s degree. 1 year previous experience in a similar customer service role and having good IT skill such as working knowledge of computer hardware and software applications and use of internet are required for this position. The candidate should be personable, have excellent communicational skills (verbally and written) face to face or via phone and have strong trouble-shooting and problem solving skills. The candidate must follow the processes and procedures of the company when dealing with customers. He/she should be organised and work closely with the customers to provide the best service and solutions possible.

Gains: This is well known company with excellent career potential. They are providing you with a challenging position with an attractive salary and on the job training. If are interested in this opportunity and would like to live in the Czech Republic, contact us.

BeesWax Europe
UK +4420 7136 3000
Ireland +353 12313100
France +33182882640
Germany +49 6950071333
Czech Republic +420228881773

Cash Allocation clerk with English and Italian

Title: Cash Allocation clerk with English and Italian
Plat : negotiable
Umístění : Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 5th Feb 2012

Description:
DESCRIPTION

Start to work for a top international company, within financial field.
I'm looking for a motivated candidate for the position of Cash Allocation Clerk with English and Italian.

Your main duties will be:
- Applying cash receipts to the correct invoices within AR (Accounts Receivable) ledgers
- Ensuring accuracy of cash allocation
- Daily reconciliation of cash receipts
- Working closely with Credit controllers and manager in respect of the related issues
- Investigating missapplied cash
- Other related administration tasks

REQUIREMENTS

- Strong written and spoken English, intermediate Italian
- Economic background (education), motivation to work in financial field and administration
- Accounting experience is an advantage
- Focus on detail, good communication skills

BENEFITS

- 5 weeks of holiday
- 5 sick days
- Meal vouchers
- Language courses

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-11-110506/TL in subject of your application.

Accounting Clerk, 30-40.000 CZK

Title: Accounting Clerk, 30-40.000 CZK
Plat : 30 - 40 000,- CZK/m
Umístění : Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 5th Feb 2012

Description:
DESCRIPTION

For an international construction company with office in Prague, we are looking for an experienced candidate for the position

ACCOUNTING CLERK

Your main duties will be:
* Supervising the accounting and administration activities
* Processing monthly, quarterly and yearly closings
* AR/AP
* Maintaining of internal procedures
* Reconciliation of unapplied payments
* Checking of outgoing payments worldwide
* VAT, Intrastat
* Daily communication with the administration department in order to plan and monitor admin.activities
* Reporting to head HQ in Italy

REQUIREMENTS

* University degree in economics
* 3-5 years work experience in international companies
* Knowledge of CZ GAAP, IFRS
* Native CZECH speaker
* Fluent ENGLISH, ITALIAN language is advantage
* Advanced knowledge of MS Office
* Flexibility and ability to meet deadline
* Problem solving oriented
* Team player
* Independent and self-motivated
* Ability to travel

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-11-109662/TL in subject of your application.

CS SPECIALIST with German/French/Italian

Title: CS SPECIALIST with German/French/Italian
Plat : negotiable
Umístění : Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 5th Feb 2012

Description:
DESCRIPTION

One of our clients, a leading provider of Spend Management solutions, is currently searching for a Customer Service Representative.

On this position you will be acting as a first level support for clients who need help regarding to different issues in IT field.
Your responsibilities:

* Providing customer service
* Understanding the client's needs and meeting their requirements
* Problem solving
* Communication with these clients is by email and phone therefore it's very important to speak English and other language on a high level, additional language is a plus.

REQUIREMENTS

* excellent English and other language (German,French or Italian)
* previous experience on a similar position is a huge advantage
* strong communication skills
* very client oriented personality
* good PC skills

BENEFITS

Besides the competitive salary our client provides various benefits such as,meal voucher, flexi passes, continous training etc.

Starting date : immediately

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-28-101770/TL in subject of your application.

FW and Security Support (YAK066)

Title: FW and Security Support (YAK066)
Plat : negotiable
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 4th Feb 2012

Description:
Our client is an international IT company which provides outsourcing services. Currently, we cooperate to find a new team member, an engineer experienced in firewalls and security.

KEY RESPONSIBILITIES
• Complex network security tasks – health checks, network management monitoring, E2E troubleshooting)
• Operational support duties and other related activities
• Ensure optimal network performance by reviewing connectivity
• Technical documentation creation
• Communication with other team members
KEY REQUIREMENTS
• Knowledge of heterogeneous networking environment (3-5 years)
• OSI security, cryptography and lifecycle management knowledge
• Willingness to work in shifts
• CCNA/CCNP certifications
• Previous experience in web application administration
• Advanced English knowledge
OFFER
• Additional days of holiday
• Meal vouchers
• Further training

L1 Support Engineer (wireless, networking)

Title: L1 Support Engineer (wireless, networking)
Plat : 27 - 35 000,- CZK/m
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 4th Feb 2012

Description:
DESCRIPTION

Our customer is a leading provider of networking HW, wireless and management SW products to telecom/ internet service carriers as well as public safety, State and Federal Government customers. We are looking for highly motivated individuals to join our client's professional team. The candidate must be technical oriented person with experience in network design, implementation and troubleshooting with networking equipment, including routers, switches, wireless AP, and network servers.

Duties and Responsibilities:

Provide first level technical support to customers
Receive, investigate, resolve and track trouble tickets in a timely manner
Provide Support to Field Technicians and Service Representatives
Provide single point of contact for both technical and non technical customer issues

REQUIREMENTS

* Experience in Customer Service
* Knowledge of both English + Italian language on advanced level is a must
* Strong knowledge in TCP/IP, WAN/LAN networking applications
* Experience in network troubleshooting and broadband technologies
* Knowledge of switching hardware, wireless network, scanners or enterprise mobility products is a big advantage
* Must demonstrate initiative to learn new technologies
* Strong verbal and written skills required
* Previous experience with Motorola Canopy is a plus
* Experience with Red Hat Enterprise or Cent OS Linux distributions

BENEFITS

- A positive working environment within dynamic teams
- Competitive salaries and target driven yearly bonuses
- A structured career path with clearly defined progression
- Continuous free training and development

- Employees' benefits, such as:
o 25 days of holiday
o Contribution to lunches
o Pension and Life Insurance
o Health benefits

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 16-10-107883/TL in subject of your application.

Virtual Channel Account Manager with Italian, German, or any of the Nordics

Title: Virtual Channel Account Manager with Italian, German, or any of the Nordics
Plat : negotiable
Umístění : Czech Republic
Jazyky : Neměcký, Italština
Uveřejněno: 4th Feb 2012

Description:
DESCRIPTION

Are you sales and target oriented?
Do you have experience in sales of IT products? Are you able to deliver the best service?
Then apply now!

For our client, we are searching for entrepreneurial and dynamic professionals to join the global support team in Prague.

Scope of work:
* manage assigned resellers in order to source potential customer and identify their needs
* act as a support and advisor to resellers to ensure the right collaboration
* inform parthers about new promotions, products, offer and other marketing activities
* ensure quarter and year goals are being achieved
* identify new business opportunities through the resellers

REQUIREMENTS

* High school/University degree (ideally in Business administration, or IT).
* 1 year experience in sales
* Excellent written, oral, and interpersonal communication skills.
* Excellent English and native Italian, German, or any of the Nordic languages
* Target oriented and stress resistant

BENEFITS

* Overall package of benefits
* International environment
* Bonuses according to the performance
* Possibility to grow

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-13-107418/TL in subject of your application.

Graduate Recruitment consultant

Title: Graduate Recruitment consultant
Plat : On Application
Umístění : Pardubice, Czech Republic
Jazyky : Angličtina, Neměcký, Italština
Uveřejněno: 3rd Feb 2012

Description:
The International Graduate Recruiter of the Year 2010-2011, NonStop Recruitment, is on the look out for fresh language talent.

Due to our ongoing success story we are seeking talented graduate language speakers to join our award winning and highly respected graduate training scheme based in the very heart of Europe.
This is your perfect opportunity to use your language skills and experience a new culture whilst also gaining valuable training that can see you become an exceptional earner within a short period of time.

We welcome applications from all Western European language speakers, however we would be extremely keen to hear from graduates with the either of the following language skills:
• German
• Italian
• Dutch
• French
• Nordic Language Speakers

NonStop Recruitment is expanding at a phenomenal rate and is dedicated to organic growth. Once your training is completed there is the opportunity to move to one of our UK office locations.
Additionally we are expanding throughout Europe and therefore there is the opportunity to work in other European locations. We are currently in the process of setting up operations in Switzerland.

We can boast an exceptional success rate in taking individuals with no previous recruitment or sales experience and turning them into successful recruitment consultants. Key to our success is encouraging and rewarding the entrepreneurial spirit inherent in all successful recruitment professionals.

Recruitment is not easy work. You will be dedicated to achieving your goals and need to work hard at a number of things, including developing your sales skills and understanding the area you work within. However the rewards are certainly there, not only financially, but also personally and professionally.

Look at it this way; if you are willing to work hard, listen and learn, take feedback and seek information, have a proactive approach and you appreciate good customer service, then you will find that we will be willing to teach you the skills that you need and provide you with the professional platform you need in order to succeed.

NonStop Recruitment has earned a strong reputation as a leading specialist recruiter in the Pharmaceutical, Biotech, Medical Devices, Engineering, Oil and Gas, and Social Care sectors
We hope that this has inspired you to take a positive step in kick starting your career.
To take that step send me a copy of your updated CV or apply directly through the website.
You can find out more at www.nonstop-careers.com

SENIOR BUYER with English

Title: SENIOR BUYER with English
Plat : Competitive Salary Scheme
Umístění : Czech Republic
Jazyky : Angličtina, Neměcký, Italština, Čeština
Uveřejněno: 25th Jan 2012

Description:
Senior Buyer with English / German and Italian advantage /

OPCO Description
Kerr Corporation, a subsidiary of Sybron Dental Specialties, Inc., is a manufacturer of premiere dental consumables sold both domestically and internationally. Since 1891, Kerr has continued to build on its core competencies in developing innovative products for dental restorative procedures. With manufacturing, marketing and sales locations worldwide, Kerr is advancing esthetic dentistry through education and sustainable solutions for the clinician. Kerr's team spirited work environment encourages opportunities for personal and professional growth. Headquartered in Orange, CA., Kerr employs over 2,000 associates worldwide with manufacturing and administration offices located in the US, Switzerland, Czech Republic, and Italy.

Description

The primary function is the Procurement Process:

Source selection, cost reduction, soliciting bids, schedule, cost price analysis, negotiation, contract, special expediting, settling terms and conditions, understanding specifications, supporting VAVE activities and applying contract administration.

Qualifications

High school/University degree in business, economics, finance or related field or equivalent work experience
Four years experience working in similar position including work leadership experience
Fluency in English language
Italian and or German is advantage
Ability to learn and utilize computer for standard business applications including work processing, spreadsheet and database applications
Project Management experience is highly desired
Excellent negotiating skills

We offer a dynamic and international environment, with the possibility of continuous training and on the job development, as well as a competitive salary and full benefits package.

Possible start: Immediately

Location: JIČÍN, Czech Republic

Danaher Overview
Danaher Corporation designs, manufactures, and markets professional, medical, industrial, and consumer products, which all generate approximately $13 Billon in revenue. Danaher’s business activities encompass four reporting segments and are comprised of six strategic platforms: Medical Technologies, Professional Instrumentation (Environmental, Electronic Test), Industrial Technologies (Motion, Product ID, and Focused Niche Businesses) and Tools & Components (Mechanic’s Hand Tools). Danaher operates globally with about 50% of its revenues derived from outside the United States. The Company has significant operating businesses headquartered in Europe and has greatly expanded its operating presence in Asia over the past several years. Danaher is a well-capitalized business, which has historically used available cash flow to fund acquisition activity. Culturally, the company operates in a highly de-centralized model with an extremely lean corporate structure. Danaher has a proven system for achieving performance: the Danaher Business System (DBS). It drives every aspect of the group’s culture and performance. DBS is a system of continuous improvement and is used to guide and measure everyday activities, which has enabled it to double in size about every 5-years with impressive financial performance.
Organization
: Kerr

Job Function
: Supply Chain / Logistics
Primary Location
: Europe-Czech Republic
:
Schedule
: Full-time

Applications Performance Manager SAP

Title: Applications Performance Manager SAP
Plat : Motivational salary and bonus package
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský, Francouzština, Neměcký, Italština, Čeština
Uveřejněno: 15th Jan 2012

Description:
Key Accountabilities

Role purpose/Responsibilities

Service level management:
• Give shape to the Business Process Lead-supplier relation, creating and guarding of agreements between Business Process Lead and application services organization and actualizing these agreements
• Cooperate with the Business Process Leads to determine the points in time at which the services have to be delivered
• Supply necessary input to Contract and Quality Manager in case of Contract Changes
• Validate Impact of Changes in the SLAs and be responsible for global alignment and implementation on Western Europe zone and Country level

Application Service Delivery:
• Regulate and ensure the completion of requests and incidents by Application Support provider(s)
• Follow-up root cause analysis
• Track and monitor Application Services consumption and benchmarking execution
• Guarantee overall Service Delivery Performance from Application Support provider(s) according to the agreed SLAs
• Follow-up Application documentation status
• Follow-up Expert User and End User Training Status
• Review operational information to define methods for enhancing performance
Financial Performance Management:
• Monitor, report status and benchmark of Application and Zone Consumption Factors in a monthly basis and predict possible increases or scope changes for budgeting purposes
• Monitor and report status and benchmark of Application and Zone Cost Factors in a monthly basis
Change Management process:
• Supervise the proper execution of all organizational and technical activities prior to a change implementation as prioritizing, sizing, impact analysis and deployment
We require

Key requirements:
• University degree level or equal by experience, combining Information Technology and deep Business Knowledge
• Basic knowledge of SAP APO and Supply Planning business processes
• Understanding of SAP modules and technology
• Business and IS experience
• Experience in Service Management with off-shore outsourcing partners
• Strong negotiating and influencing skills (often dealing with fluid/complex organizational situations)
• Strong persuasion skills
• ITIL Service Management International Standard
• Having a good understanding of IS and IS/IT technology trends
• Willingness to travel frequently

Language skills:
• Fluent in English (reading, speaking and writing)
• Knowledge of an additional European language is an advantage

We offer

• Motivational salary and bonus package
• Various Benefits