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Customer Services Coordinator with Italian/English

Title: Customer Services Coordinator with Italian/English
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 10th Feb 2012

Description:
Customer Services Coordinator with Italian/English

Job description:

- leading of small team of customer representatives
- processing and filling the orders, ensuring all logistic processes, handling of customers and suppliers complaints
- working with internal and external customers
We require:
- High school or University graduate
- experience in customer service, leading small team is an advantage
- good sense for customer needs
- strong language skills: excellent Italian and communicative English
- strong communication skills
- team player with the abilities to work independently
- time management skills
- problem solver
- ability to work with MS Office software packages processing and filling the orders
We offer:
- pleasant working environment in Prague centrum
- competitive salary reflecting your experience and skills
- wide range of company benefits
- possibility to use your languages on everyday basis
- extensive trainings in all necessary areas
- possibility to become part of growing international organization
In case of your interest in this vacancy, please send us your CV in English language to the address below.
Together with the resume, kindly enclose the approval for your personal data processing and storing pursuant to the Section 12 and Section 21 of the Act No. 101/2000 Coll. on personal data protection. SKY SELECT Int. consider your personal materials as confidential and they will be treated in compliance with the above mentioned Act and Ethical Code of the Company.

CUSTOMER REPRESENTATIVE with ENGLISH & ITALIAN

Title: CUSTOMER REPRESENTATIVE with ENGLISH & ITALIAN
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 9th Feb 2012

Description:
CUSTOMER REPRESENTATIVE with ENGLISH & ITALIAN
Introduction of our client / job offer

Would you like to use English, Italian, French, German on daily base?

If yes, we have a great job for you!

For our prominent international client, we are looking for an ambitious and diligent candidate, for the position:

CLIENT SERVICE REPRESENTATIVE

Job description

- receive and respond to daily inbound calls
- ability to solve tickets
- identify sensitive customer concerns
- provide information to clients
- administrative support of the payroll team

Desired profile

- secondary school or High school diploma
- experience in an outsourcing or call center environment
- excellent communication skills
- Client focused, awareness and commitment to client service
- Good command of English language + German )

Offer

- working for an international company
- pleasent working enviroment
- motivating salary + interesting benefit package
- daily use of foreign language

CSR (IT) German, Italian or Spanish 35,000 Kc

Title: CSR (IT) German, Italian or Spanish 35,000 Kc
Plat : 35,000 Kc
Umístění : Praha, Czech Republic
Jazyky : Neměcký, Italština, Španělština
Uveřejněno: 8th Feb 2012

Description:
Customer Support Specialist

This position is for a leading international company in Prague joining there centralized CS department.

This role with join a team providing the full range of customer service to our clients customers including price, order, accounting and technical enquiries

- Inbound /Outbound call and email handling for all customer and product types
- Collaborate with Tech support team to drive resolution of faults.
- Administration of customer trouble tickets against service level agreement.
- Management of escalations through the support organisation.
- Maintain strong proactive response to customers during problem management.
- Administration of customer Portal data on behalf of customers.

Experience

- Fluent (or Native) French or Spanish, German or Italian or Dutch & English, any other commen EU language an advantage
- EU passport holder or perminant residence
- 1 years plus telephone based Business to Business CS or technical support experience
- Advanced interpersonal and communication skills
- Advanced PC Skills

Offer

- Basic salary 35,000 Kc
- Joining a growing company with great career prospects for the right candidate
- Extensive Training as required
- Young friendly multi cultrial team
- An immediate start possible.

IT/ Telco Technician Spanish, Italian or German 35,000 Kc

Title: IT/ Telco Technician Spanish, Italian or German 35,000 Kc
Plat : 35,000 Kc
Umístění : Czech Republic
Jazyky : Neměcký, Italština, Španělština
Uveřejněno: 8th Feb 2012

Description:
IT/ Telco Technician

Working for a leading telco company this role is repsponsiable for ensuring that voice data of our client is succesfully transmitted on other operators networks ensuring if a fault occurs that the problem is fixed by the supplier,

Duties of this roles are,

To liaise with our clients local tail suppliers (Other Licensed Operators) and build strong relationships.
Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket.
Manage OLO-related customer faults and ensure they are resolved within SLAs.
Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status.
Ensure appropriate processes are followed and associated documentation updated.
Clearly communicate incident progress to customers throughout life cycle until final resolution.
Work with internal operations and regional support organisations in order to resolve customer issues speedily.
Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents.
Provide documentation and reports to customers and senior management on incident progress and resolution.
documentation are regularly reviewed and updated to meet the highest standards
Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly.
Requirements
Fluent or Native Italian, German or Spanish
1 years plus IT or Telco support experience
Advanced interpersonal and communication skills
Proactive approach to work

Offer

Salary 35,000 Kc + extra holidays, meal tickets, training
Working for a market leading telco company
State of the art Prague based offices close to the metro
Highly multicultrial team
An immediate start possible.

CS SPECIALIST with Italian and Portuguese

Title: CS SPECIALIST with Italian and Portuguese
Plat : negotiable
Umístění : Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 6th Feb 2012

Description:
DESCRIPTION

One of our clients, a leading provider of Spend Management solutions, is currently searching for a Customer Service Representative.

On this position you will be acting as a first level support for clients who need help regarding to different issues in IT field.
Your responsibilities:

* Providing customer service
* Understanding the client's needs and meeting their requirements
* Problem solving
* Communication with these clients is by email and phone therefore it's very important to speak English and other language on a high level, additional language is a plus.

REQUIREMENTS

* excellent English with Italian and Portuguese language
* previous experience on a similar position is a huge advantage
* strong communication skills
* very client oriented personality
* good PC skills

BENEFITS

Besides the competitive salary our client provides various benefits such as,meal voucher, flexi passes, continous training etc.

Starting date : immediately

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-28-108386/TL in subject of your application.

Italian speaking Customer Support Assistant Prague

Title: Italian speaking Customer Support Assistant Prague
Plat : €14000 to €15000 per annum
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 6th Feb 2012

Description:
Company: Our client is a successful business with over 10 year`s experience and have become one of the best known names within their industry. They specialize in providing a wide range of business expenditure solutions to their customers. They attribute their immense success to maintaining customer satisfaction by always meeting or surpassing customer expectations. One of their offices is based in Czech Republic from where they support their core markets. This operation manages sales and customer service and finance administration. They are now looking for an English and Italian speaking customer support assistant for their office in Prague, Czech Republic.

Role: In our client`s European team in Czech Republic, there is a new position available for an English and Italian speaking customer support assistant. A customer support assistant is responsible for delivering high quality post sales support to internal and external customers on the company`s applications and ensuring they are satisfied with solutions and services provided. Their tasks include, supporting corporate clients (B2B) on a range of duties e.g. Sales support, order management, customer service, account management etc, some billing support is required, managing incidents that may arise and coming to a resolution, handling various client specific tasks and requests both at front desk and back office depending on their particular task and giving support and advice to clients and also creating the related reports. They will be required to answer phones and emails and maintain client satisfaction in an appropriate amount of time.

Skills: The ideal candidate must speak fluent English and Italian and preferably have a bachelor`s degree. 1 year previous experience in a similar customer service role and having good IT skill such as working knowledge of computer hardware and software applications and use of internet are required for this position. The candidate should be personable, have excellent communicational skills (verbally and written) face to face or via phone and have strong trouble-shooting and problem solving skills. The candidate must follow the processes and procedures of the company when dealing with customers. He/she should be organised and work closely with the customers to provide the best service and solutions possible.

Gains: This is well known company with excellent career potential. They are providing you with a challenging position with an attractive salary and on the job training. If are interested in this opportunity and would like to live in the Czech Republic, contact us.

BeesWax Europe
UK +4420 7136 3000
Ireland +353 12313100
France +33182882640
Germany +49 6950071333
Czech Republic +420228881773

CS SPECIALIST with German/French/Italian

Title: CS SPECIALIST with German/French/Italian
Plat : negotiable
Umístění : Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 5th Feb 2012

Description:
DESCRIPTION

One of our clients, a leading provider of Spend Management solutions, is currently searching for a Customer Service Representative.

On this position you will be acting as a first level support for clients who need help regarding to different issues in IT field.
Your responsibilities:

* Providing customer service
* Understanding the client's needs and meeting their requirements
* Problem solving
* Communication with these clients is by email and phone therefore it's very important to speak English and other language on a high level, additional language is a plus.

REQUIREMENTS

* excellent English and other language (German,French or Italian)
* previous experience on a similar position is a huge advantage
* strong communication skills
* very client oriented personality
* good PC skills

BENEFITS

Besides the competitive salary our client provides various benefits such as,meal voucher, flexi passes, continous training etc.

Starting date : immediately

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-28-101770/TL in subject of your application.

L1 Support Engineer (wireless, networking)

Title: L1 Support Engineer (wireless, networking)
Plat : 27 - 35 000,- CZK/m
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Italština
Uveřejněno: 4th Feb 2012

Description:
DESCRIPTION

Our customer is a leading provider of networking HW, wireless and management SW products to telecom/ internet service carriers as well as public safety, State and Federal Government customers. We are looking for highly motivated individuals to join our client's professional team. The candidate must be technical oriented person with experience in network design, implementation and troubleshooting with networking equipment, including routers, switches, wireless AP, and network servers.

Duties and Responsibilities:

Provide first level technical support to customers
Receive, investigate, resolve and track trouble tickets in a timely manner
Provide Support to Field Technicians and Service Representatives
Provide single point of contact for both technical and non technical customer issues

REQUIREMENTS

* Experience in Customer Service
* Knowledge of both English + Italian language on advanced level is a must
* Strong knowledge in TCP/IP, WAN/LAN networking applications
* Experience in network troubleshooting and broadband technologies
* Knowledge of switching hardware, wireless network, scanners or enterprise mobility products is a big advantage
* Must demonstrate initiative to learn new technologies
* Strong verbal and written skills required
* Previous experience with Motorola Canopy is a plus
* Experience with Red Hat Enterprise or Cent OS Linux distributions

BENEFITS

- A positive working environment within dynamic teams
- Competitive salaries and target driven yearly bonuses
- A structured career path with clearly defined progression
- Continuous free training and development

- Employees' benefits, such as:
o 25 days of holiday
o Contribution to lunches
o Pension and Life Insurance
o Health benefits

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 16-10-107883/TL in subject of your application.