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Bilingual Billing & Contract Manager

2010-07-29 00:00:00

Title: Bilingual Billing & Contract Manager
Salary: Excellent
Location: Prague - Prague, Czech Republic
Languages: Danish, Dutch, French, German, Italian, Norwegian, Spanish, Swedish, Czech
Posted: 29th Jul 2010

Description:
THE REGUS GROUP IS GROWING� GROW WITH US!

Regus is the world�s leading global provider of innovative workspace solutions, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the world�s largest network of video communication studios. Regus delivers a new way to work, whether it�s from home, on the road or from an office.

Clients such as Google, GlaxoSmithKline, and Nokia join thousands of growing small and medium businesses that benefit from outsourcing their office and workspace needs to Regus, allowing them to focus on their core business.

More than 500,000 clients a day benefit from Regus facilities spread across a global footprint of 1,000 locations in 450 cities and 78 countries, which allow individuals and companies to work wherever, however and whenever they want to. Regus was founded in 1989 in Brussels, Belgium and is listed on the London Stock Exchange (LSE:RGU).

To support the growth of our activity and to reinforce our newly created Regional Support Centre EMEA, the Regus Group is looking for multilingual & multicultural Billing and Contract Manager.

Working in a truly international environment with fantastic career opportunities available, you will be responsible for the overall productivity of the billing function. The main focus is to ensure that the billing department provides a first class service to both clients and centre teams and the department is achieving performance targets, including timescales and accuracy levels.

Key Responsibilities
� To motivate, coach and develop the team to maximise performance and to deliver a high quality service.
� To provide support and resolution to escalated issues from the Billing Team.
� To monitor and record sickness absence and manage issues as appropriate
� To contribute to the on-going development of the Billing Team by sharing knowledge, experience and expertise with other team leaders.
� To recognise opportunities for improvements to procedures and practices by pro-actively offering ideas and solutions.
� To ensure that all billing coordinators maintain a consistently high standard of performance, encouraging positive results and continuous improvement.
� To recruit, train and retain a high performing team.
� To ensure business goals are clearly communicated and understood.
� To establish objectives and targets with direct reports and to communicate performance expectations clearly.
� To agree and review personal development plans on a quarterly basis.
� To monitor performance and provide feedback through regular performance appraisals, counselling/feedback sessions.
� To conduct performance management and where necessary implement disciplinary procedures in line with HR advice.
� To lead, motivate and coach the billings team.

To be considered suitable for this role, you will have/be:

� Previous experience of running an accounts function either part qualified or finalist accountant.
� Previous people management experience coupled with knowledge of billing, accounting processes, controls and reporting.
� Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.
� Professional communication skills coupled with a flexible and calm approach within a busy and ever-changing work environment.
� Excellent organisational skills with ability to manage priorities and delegation of workflow.
� Ability to work under pressure and to deadlines whilst maintaining high levels of accuracy in a high-volume processing environment.
� High level of customer service skills with the ability to deal with escalated issues.
� Intermediate level of MS office; Word, Excel, PowerPoint, Outlook and various accountancy packages.

Why should you consider working at Regus?

Working at Regus is:

Fast paced
Fun
Flexible
Focused
Fair

What we Offer:

Truly International working environment with excellent Career Opportunities
Attractive Compensation Package (Salary plus Bonus)
Lunch Vouchers
Flexipasses

Norwegian Speaking Service Desk Analyst

2010-07-28 00:00:00

Title: Norwegian Speaking Service Desk Analyst
Salary: Highly Competitive
Location: Prague - Prague, Czech Republic
Languages: Norwegian
Posted: 28th Jul 2010

Description:
SUMMARY:

To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures.

RESPONSIBILITIES:

- Following agreed procedures receives requests for assistance from users in a pleasant and professional manner. Maintains accurate log entries of requests with fault details and contact information.
- By adherence to escalation procedures, promptly allocates unresolved calls as appropriate. Maintains log entries and advises users of actions taken
- Following agreed procedures searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
- Following agreed procedures responds to requests for assistance from users by providing information to enable users to solve their problems. Maintains accurate log entries of contact with resolution details and follow-up information
- Following agreed procedures, maintains and reports up to date and accurate inventory information on the organization's IT assets.

REQUIREMENTS:

- Time Flexibility
- Good communication skills in oral and written English and Norwegian
- General IT background preferred
- Excellent customer relationship skills
- Commitment to teamwork and sensitivity to cultural differences are essential
- Strong analytical and problem-solving skills

BENEFITS:

- Attractive remuneration package and motivating bonus scheme
- Extensive benefits package including five weeks holiday, social activities, lunch vouchers and more
- On-going professional training and development
- Professional growth opportunities with a global leader in its field

Software application support

2010-07-30 00:00:00

Title: Software application support
Salary: competitive on the local market
Location: Brno - South Moravian, Czech Republic
Languages: Dutch, Norwegian, Swedish
Posted: 30th Jul 2010

Description:
Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project. This position will require willingness to travel for on-site training abroad.

Job responsibilities:
- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Escalate to offshore programmers in case of complex application problems
- If parts of the source codes are in local language translating them into English
- Facilitate communication between offshore programmers and end users
- Provide translation of documentation in local language to English for internal purpose only
- Management of content of technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
- English on an advanced level
- Good communication skills in one of these languages: Dutch or Swedish or Norwegian
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic understanding of database concepts (such as Oracle, MySQL, SQL) is beneficial
- Ability to work in international team and good communication skills
- Willingness to travel for training to the country according to language specification for 3 � 6 months

We offer:
- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys
- Training will be provided abroad, then the job will be located in Brno

Service Desk Analyst Eng + Norwegian/Swedish/Finnish/Danish

2010-07-28 00:00:00

Title: Service Desk Analyst Eng + Norwegian/Swedish/Finnish/Danish
Salary: 1100 EUR p/m + benefits
Location: Prague, Czech Republic
Languages: Danish, Norwegian, Swedish
Posted: 28th Jul 2010

Description:
Great opportunity for multi-lingual candidates - English plus Finnish/Danish/Norwegian/Swedish.
Service Desk Analyst role in major international IT Services company in Prague.

Our Client is expanding their international Service Desk team and is currently looking for candidates to provide 1st line internal user support across Europe, primarily to Nordic countries. You will serve as a point of contact for all IT related issues and will log, assign, escalate and monitor to resolution assigned issues and incidents according to agreed procedures and time lines.

Requirements:
* Fluent in English and Finnish/Norwegian/Swedish/Danish
* Outstanding communication skills and excellent phone manners
* General knowledge of IT
* Customer care and support skills
* Reliable, organised and able to work with minimum supervision
* Ability to work in an open, fast international environment
* Genuine team player

Benefits:

* Attractive compensation package
* International environment
* Great future career prospects
* Corporate benefits such as - meal vouchers, 25 days vacation, sport and social activities, personal training and developemnt program

Dutch or Swedish or Norwegian Software Analysts

2010-07-27 00:00:00

Title: Dutch or Swedish or Norwegian Software Analysts
Salary: Negotiable
Location: Brno - South Moravian, Czech Republic
Languages: Dutch, Norwegian, Swedish
Posted: 27th Jul 2010

Description:
Our client is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are recruiting a team of software analysts, who will provide Level 2 software application support for European branches of their corporate client and cooperate with Level 3 offshore support. This position will require willingness to travel for on-site training to the country according to language specification for a period of 3 � 6 months.

Job responsibilities:
- Provide trouble shooting for legacy systems (no standard software)
- Clarify unclear descriptions in tickets with end user and completes tickets
- Assist offshore programmers in understanding source code if parts of the same are in local language
- Facilitates communication between offshore programmers and end users
- Provides translation of documentation in local language to English for internal purpose only
- Management of content of technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
- English on an advanced level
- Good communication skills in one of these languages: Dutch or Swedish or Norwegian
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic understanding of database concepts (such as Oracle, MySQL, SQL) is beneficial
- Ability to work in international team and good communication skills
- Willingness to travel for training to the country according to language specification for 3 � 6 months

We offer:
- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within the company
- Training will be provided abroad, then the job will be located in Brno

Please send your CV to the address listed with a cover letter in English.

Please read carefully and copy all of the below text into your email before sending any application to Dorset Management s. r. o., company ID No.: 246 92 336.

I agree that the Dorset Management s.r.o. ID No.: 246 92 336 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data.

I confirm being made aware of my rights in connection with access to and protection of personal data.

Software Analyst

2010-07-25 00:00:00

Title: Software Analyst
Salary: CZK/month
Location: Brno - South Moravian, Czech Republic
Languages: English, Norwegian
Posted: 25th Jul 2010

Description:
Software Analyst

Are you a communicative person interested in working within international team?
Do you have knowledge of JAVA or .NET technologies?
Are you willing to work abroad?

Then we might have the right working opportunity for you.

Our client is one of the largest IT companies in the world. Its services include business and technologies consulting, IT services and business process outsourcing.

Our client based in Brno, Czech Republic, is currently recruiting a team of software analysts, who will provide Level 2 software application support for European branches of its corporate client and cooperate with Level 3 offshore support.

Job responsibilities:
� Provide troubleshooting for legacy systems (no standard software)
� Assist offshore programmers in understanding source code
� Facilitates communication between offshore programmers and end users
� Provides translation of documentation in local language to English for internal purpose only
� Management of content of technical knowledge databases and �How to� queries
� Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
� English and Norwegian on an advanced level
� Technical education (Computer science, Electro engineering) or previous experience in the relevant field
� Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications) � PLEASE NOTE: we are not looking for the programmers, the ability to read and understand the code is sufficiant
� Basic understanding of database concepts (such as Oracle, MySQL, SQL) is beneficial

We offer:
� Attractive compensation package relevant to experience
� Development possibilities in the international environment
� Excellent training and development opportunities within Infosys
� Language courses
� Lunch vouchers
� Sport and team building activities

NORWEGIAN HELPDESK WANTED IN PRAGUE!!!

2010-07-24 00:00:00

Title: NORWEGIAN HELPDESK WANTED IN PRAGUE!!!
Salary: �1150/month+benefits
Location: Prague - Prague, Czech Republic
Languages: English, Norwegian
Posted: 24th Jul 2010

Description:
ob�s location:

 Based in beautiful and very affordable Prague, pop. 1.3M, nicknamed �the Mother of Cities�, or �the Golden city�, once capital of the Holy Roman Empire.
 Situated on magnificent Vltava river, in central Bohemia, economic, cultural and political centre.
 Since 1992, the historic centre of the city, is part of the UNESCO list of World Heritage Sites.
 Prague is classified as an Alpha-world city.

About our client:

 World market leader in logistics.
 1000 people are employed on site in Prague.
 Operates in 220 countries worldwide.

What the company will offer you:

 Best on the market relocation package: flight, 2 weeks accommodation and pocket money.
 Extra week holiday, lunch vouchers, discount on education, on gym, child support, shopping vouchers, sport and social funds, bonus scheme in place, American express card.
 Full, paid training provided, long distance recruitment process, phone and video calls.
 Opportunity to work for the world greatest in its field, in the magical city of Prague.
 Excellent salary: �1150/month+benefits.

Daily duties:

 Handle queries from commercial clients.
 Teamwork in order to get speedy solution to problems.
 Understand all customers� queries and respond in a professional and friendly manner.
 Prioritise issues in order to maintain quality of service.
 Contribute to maintain sales targets.

Requirements:

 Native-near native Norwegian level.
 Fluency in English, writing and speaking.
 Very good communication skills.
 Problem solving, use of own initiative.
 Good knowledge of Windows, Outlook, Words, Internet Explorer.

TO APPLY: Just send your CV NOW!!!
Any questions? Call John now on 00 353 18943011, or e-mail mariag@meghengroup.ie.
For 100�s more multilingual jobs opportunities, please visit www.meghengroup.ie.