http://www.toplanguagejobs.cz Estonian Jobs in Czech Republic en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Bilingual Product Support Specialist<br> Salary: Competitive + bonus<br> Location: Prague - Prague, Czech Republic<br> Languages: Russian, Bulgarian, Croatian, Czech, Estonian, Hungarian, Lithuanian, Polish, Romanian, Slovak, Ukrainian, Turkish, Belarusian<br> Posted: 28th Jul 2010<br><br> Description:<br> - First Level technical support of products (printer, scanner, digital camera, data- and video-projectors) for consumers and business customers<br /> - Presales support and handling of enquiries from sales platform<br /> - Reseller support <br /> - Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base<br /> <br /> <br /> Technical qualifications<br /> <br /> - Profound knowledge of Windows OS <br /> - Knowledge of Macintosh OS<br /> - Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants<br /> - Basic knowledge of network principles and structure<br /> - Profound knowledge of hardware components<br /> - Very good understanding of technical issues<br /> - Experience in hardware support, preferentially by phone or E-mail<br /> - Preferentially strong technical background or technical formation<br /> - Experience in troubleshooting guidelines<br /> - Preferentially sales background or experience in an up sales environment<br /> - Strong sales focus<br /> <br /> <br /> Personal skills<br /> <br /> - Team player<br /> - Willingness to learn and apply new technologies<br /> - Strong analytical skills with demonstrated problem solving ability desired<br /> - Ability to operate in high pressure situations <br /> - Excellent comprehension skills in English, preferably excellent oral and written skills<br /> - Strong ability in communication<br /> - Strong sales focus and ability<br /> - Excellent communication skill / strong communicator<br /> - Service orientation<br /> <br /> http://www.toplanguagejobs.cz/job-589821.html 2010-07-28 00:00:00