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CLIENT SERVICE REPRESENTATIVE with DUTCH

Title: CLIENT SERVICE REPRESENTATIVE with DUTCH
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Holandský
Uveřejněno: 9th Feb 2012

Description:
!!!CLIENT SERVICE REPRESENTATIVE ( DUTCH SPEAKING )!!!

Introduction of our client / job offer

Would you like to use Dutch language on daily basis?

If yes, we have a great job for you!

For our prominent international client, we are looking for an ambitious and diligent candidate, for the position:

CLIENT SERVICE REPRESENTATIVE ( DUTCH SPEAKING )

Job description

- receive and respond to daily inbound calls
- ability to solve tickets
- identify sensitive customer concerns
- provide information to clients
- administrative support of the payroll team

Desired profile

- secondary school or High school diploma
- good command of English language + Dutch language!
- experience in an outsourcing or call center environment
- excellent communication skills
- client focused, awareness and commitment to client service

Offer

- working for an international company
- pleasent working enviroment
- motivating salary + interesting benefit package
- daily use of foreign language

Location: Prague

Dutch Speaking Customer Service Representatives

Title: Dutch Speaking Customer Service Representatives
Plat : To be discussed
Umístění : Praha, Czech Republic
Jazyky : Holandský
Uveřejněno: 9th Feb 2012

Description:
Customer Support Coordinator in Airline Business – DUTCH NATIVE SPEAKERS

Main responsibilities:

* Providing full support to our customers - world-known airlines

* Phone and email communication with passengers in the area of air ticket reservations

* Suggesting optimal solutions in accordance with internal procedures

* Working with special airline applications

We require:

* Native Dutch speaker with advanced level of English

* Good communication skills

* Ability to provide perfect customer service

* Professional attitude, punctuality, reliability and responsibility

* Time flexibility (opening hours from 8 am till 10 pm)

We offer:

* Full training program

* Benefits: discounted flight tickets, language courses, fitness, swimming pool, meal tickets

* 23 paid days off

* Everyday communication with native speakers

* Multicultural environment

* Modern and friendly working environment

* Offices located in the center of Prague, close to the Wenceslas Square

Starting date: February 2012

Notice: By reacting on this vacancy I agree that company BlueLink International CZ s. r. o. can process and keep my personal data which are filled-in or attached to this email. Personal data will be processed according to the Commission Decision 2001/497/EC and Act No. 101/2000 Coll. on Personal Data Protection. I provide these data to BlueLink International CZ s. r. o. solely for the purpose of selection process and for period of its duration, maximally for 1 year since it has been sent or until a written form revocation.

CSR (IT) French or Dutch 35,000 Kc

Title: CSR (IT) French or Dutch 35,000 Kc
Plat : 35,000 Kc
Umístění : Praha, Czech Republic
Jazyky : Holandský, Francouzština
Uveřejněno: 8th Feb 2012

Description:
Customer Support Specialist

This position is for a leading international company in Prague joining there centralized CS department.

This role with join a team providing the full range of customer service to our clients customers including price, order, accounting and technical enquiries

- Inbound /Outbound call and email handling for all customer and product types
- Collaborate with Tech support team to drive resolution of faults.
- Administration of customer trouble tickets against service level agreement.
- Management of escalations through the support organisation.
- Maintain strong proactive response to customers during problem management.
- Administration of customer Portal data on behalf of customers.

Experience

- Fluent (or Native) French or Spanish or German or Italian or Dutch & English, any other commen EU language an advantage
- EU passport holder or perminant residence
- 1 years plus telephone based Business to Business CS or technical support experience
- Advanced interpersonal and communication skills
- Advanced PC Skills

Offer

- Basic salary 35,000 Kc
- Joining a growing company with great career prospects for the right candidate
- Extensive Training as required
- Young friendly multi cultrial team
- An immediate start possible.

Senior Czech Accountant Required in Lively Prague 0035318943023

Title: Senior Czech Accountant Required in Lively Prague 0035318943023
Plat : Excellent package, training and benefits
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:

Location: Prague, Czech Republic
Position: Czech General Ledger Team Leader
Start Date: ASAP

COMPANY PROFILE

-International Outsourcing Company
-Finance and Accounting Offices in Prague
-Award Winning Employer

Our client has an opening for their site in Prague, this site looks after the Finance and Accountancy Function.

DAILY DUTIES

-Leading and supervising General Ledger operations to accomplish the proper recording and reporting on a timely manner
-Ensure and support the month-end, quarter-end and year-end close processes
-Update processes in order to comply with adjustments of local and international laws related to VAT, Corporate Tax, Accounting & Trade legislations etc.
-Managing team of 5 – 10 GL accountants, being responsible for performance of the team, ensuring that the service levels are met
-Setting, managing and achieving strategic goals for the team
-Monitoring risk of service provided and ensuring implementation of mitigation measures
-Coaching, mentoring and developing team members
-Providing operational support to team members
-Handling client communication and escalations

PERFECT EMPLOYEE

-Speaks fluent Dutch and English
-Excellent managerial, delegating and communication skills
- Must have experience of People Management at least 1 year (does not have to be the management of GL’s)
-Must have GL experience (min 2 years)

JOB OFFER

-45000- 55000 CZK per month + 10% variable bonus annually (based on individual, team and company performance).

APPLICATION PROCESS

Simply send CV to elainem[at]meghengroup.com or call Elaine on 0035318943023 for more information or with any questions or queries you may have.

Finance & Accounting Careers in Prague: Experienced Czech Bookkeeper

Title: Finance & Accounting Careers in Prague: Experienced Czech Bookkeeper
Plat : Excellent package, training and benefits
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
Location: Prague, Czech Republic
Position: Czech General Ledger Team Leader
Start Date: ASAP

COMPANY PROFILE

-International Outsourcing Company
-Finance and Accounting Offices in Prague
-Award Winning Employer

Our client has an opening for their site in Prague, this site looks after the Finance and Accountancy Function.

DAILY DUTIES

-Leading and supervising General Ledger operations to accomplish the proper recording and reporting on a timely manner
-Ensure and support the month-end, quarter-end and year-end close processes
-Update processes in order to comply with adjustments of local and international laws related to VAT, Corporate Tax, Accounting & Trade legislations etc.
-Managing team of 5 – 10 GL accountants, being responsible for performance of the team, ensuring that the service levels are met
-Setting, managing and achieving strategic goals for the team
-Monitoring risk of service provided and ensuring implementation of mitigation measures
-Coaching, mentoring and developing team members
-Providing operational support to team members
-Handling client communication and escalations

PERFECT EMPLOYEE

-Speaks fluent Dutch and English
-Excellent managerial, delegating and communication skills
- Must have experience of People Management at least 1 year (does not have to be the management of GL’s)
-Must have GL experience (min 2 years)

JOB OFFER

-45000- 55000 CZK per month + 10% variable bonus annually (based on individual, team and company performance).

APPLICATION PROCESS

Simply send CV to elainem[at]meghengroup.com or call Elaine on 0035318943023 for more information or with any questions or queries you may have.

Dutch speaking order help desk agent’s roles in Poland – full relocation package available

Title: Dutch speaking order help desk agent’s roles in Poland – full relocation package available
Plat : attractive+benefits
Umístění : Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
For their new project with worldwide IT Leader, our client is looking for fluent Dutch Speakers, willing to work in Order help desk (Purchasing) field!

The client:
- One of the biggest IT companies in the world,
- They have an excellent opinion as a business partner, as well as an employer,
- They hold Gold Standard in training
- They hire over 100 000 people in their offices all over the world
- In their Lodz office they have excellent, professional and multicultural team

Why to apply?
- Excellent Salary + Bonus
- Best-on-market Relocation Package
- Social Packages
- Medical care
- Language courses
- Post-graduate studies/ economy courses

This company offers you as well Realistic Career Prospects and Paths – the rule is simple: if you’re good, they will want your career to grow within their company.

The role:
- Contacting customers, suppliers and co-workers,
- Dealing with queries regarding purchase orders,
- Organising deliveries
- Preparing monthly, quarterly and yearly reports

Candidate profile:
- Fluency in English and Dutch
- Good communication skills
- Interest in purchasing field
-Background in Procurement
- SAP knowledge is an advantage

TO APPLY:

If you feel you are a suitable candidate for this position please apply now via the application button below for immediate consideration or by contacting Rajesh on 00353 1894 3007

send your CV directly to rajesh@meghengroup.com

100’s of jobs available for multilingual candidates at ALL levels in ALL areas
Our clients can help you with relocation, accommodation, opening a bank account and getting your Tax sorted!

Experienced Accountant Required in Prague – Czech Speaker with General Ledger Experience

Title: Experienced Accountant Required in Prague – Czech Speaker with General Ledger Experience
Plat : attractive+benefits
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
COMPANY PROFILE

-International Outsourcing Company
-Finance and Accounting Offices in Prague
-Award Winning Employer

Our client has an opening for their site in Prague, this site looks after the Finance and Accountancy Function.

DAILY DUTIES

-Leading and supervising General Ledger operations to accomplish the proper recording and reporting on a timely manner
-Ensure and support the month-end, quarter-end and year-end close processes
-Update processes in order to comply with adjustments of local and international laws related to VAT, Corporate Tax, Accounting & Trade legislations etc.
-Managing team of 5 – 10 GL accountants, being responsible for performance of the team, ensuring that the service levels are met
-Setting, managing and achieving strategic goals for the team
-Monitoring risk of service provided and ensuring implementation of mitigation measures
-Coaching, mentoring and developing team members
-Providing operational support to team members
-Handling client communication and escalations

PERFECT EMPLOYEE

-Speaks fluent Dutch and English
-Excellent managerial, delegating and communication skills
- Must have experience of People Management at least 1 year (does not have to be the management of GL’s)
-Must have GL experience (min 2 years)

JOB OFFER

-45000- 55000 CZK per month + 10% variable bonus annually (based on individual, team and company performance).

APPLICATION PROCESS

Simply send CV to elainem[at]meghengroup.com or call Elaine on 0035318943023 for more information or with any questions or queries you may have.

AP with English and Dutch

Title: AP with English and Dutch
Plat : negotiable
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
DESCRIPTION

This is an excellent opportunity to work in a well-established international company.

Our client is looking for candidates interested in accounting and finances.

You will be responsible for processing incoming invoices for various companies of the group.

REQUIREMENTS

* Knowledge of accounting principles
* A very good knowledge of the verbal and written English and Dutch languages is essential
* University or bachelor degree
* Continuous self-development is a must to keep up in a fast changing financial world
* You are stress resistant and you can handle tight deadlines

BENEFITS

- zvyhodnene uroceni a vedeni bezneho uctu
- zamestnanecke spotrebitelske uvery ucelove a neucelove
- zvyhodneny hypotecni uver
- investice do podilovych fondu
- slevy na produktech
- slevy pri uzavreni smlouvy o stavebnim sporeni
- prodlouzeni dovolene o jeden tyden oproti minimalni dobe dovolene dle zakoniku prace
- prispevek na penzijni pripojisteni se statnim prispevkem
- prispevek na kapitalove zivotni pojisteni
- zvyhodnene stravovani
- spolecenske tymove aktivity
- celobankovni sportovni hry
- zdravotni program (preventivni lekarska pece)
- aktivity zahrnute do programu cafeteria systemu
- vzdelavaci aktivity nad ramec potrebny pro vykon prace
- aktivity sportovniho, rekondicniho a rehabilitacniho charakteru
- podpurne zdravotni aktivity
- rekreace
- kulturni akce
- pracovni volno s nahradou mzdy nad ramec zakoniku prace (3 dny â€žSick daysâ€œ)
- socialni vypomoci
- prispevek pri dlouhodobe nemoci

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 3-11-106050/TL in subject of your application.

Prague Careers: Czech General Ledger Accountant Team Leader Role

Title: Prague Careers: Czech General Ledger Accountant Team Leader Role
Plat : 20,000 – 35,000
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
Location: Prague, Czech Republic
Position: Czech General Ledger Team Leader
Start Date: ASAP

COMPANY PROFILE

-International Outsourcing Company
-Finance and Accounting Offices in Prague
-Award Winning Employer

Our client has an opening for their site in Prague, this site looks after the Finance and Accountancy Function.

DAILY DUTIES

-Leading and supervising General Ledger operations to accomplish the proper recording and reporting on a timely manner
-Ensure and support the month-end, quarter-end and year-end close processes
-Update processes in order to comply with adjustments of local and international laws related to VAT, Corporate Tax, Accounting & Trade legislations etc.
-Managing team of 5 – 10 GL accountants, being responsible for performance of the team, ensuring that the service levels are met
-Setting, managing and achieving strategic goals for the team
-Monitoring risk of service provided and ensuring implementation of mitigation measures
-Coaching, mentoring and developing team members
-Providing operational support to team members
-Handling client communication and escalations

PERFECT EMPLOYEE

-Speaks fluent Dutch and English
-Excellent managerial, delegating and communication skills
- Must have experience of People Management at least 1 year (does not have to be the management of GL’s)
-Must have GL experience (min 2 years)

JOB OFFER

-45000- 55000 CZK per month + 10% variable bonus annually (based on individual, team and company performance).

APPLICATION PROCESS

Simply send CV to elainem[at]meghengroup.com or call Elaine on 0035318943023 for more information or with any questions or queries you may have.

PRAGUE CAREERS : Czech Senior Accountant for Multinational Company

Title: PRAGUE CAREERS : Czech Senior Accountant for Multinational Company
Plat : attractive + benefits
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
Location: Prague, Czech Republic
Position: Czech General Ledger Team Leader
Start Date: ASAP

COMPANY PROFILE

-International Outsourcing Company
-Finance and Accounting Offices in Prague
-Award Winning Employer

Our client has an opening for their site in Prague, this site looks after the Finance and Accountancy Function.

DAILY DUTIES

-Leading and supervising General Ledger operations to accomplish the proper recording and reporting on a timely manner
-Ensure and support the month-end, quarter-end and year-end close processes
-Update processes in order to comply with adjustments of local and international laws related to VAT, Corporate Tax, Accounting & Trade legislations etc.
-Managing team of 5 – 10 GL accountants, being responsible for performance of the team, ensuring that the service levels are met
-Setting, managing and achieving strategic goals for the team
-Monitoring risk of service provided and ensuring implementation of mitigation measures
-Coaching, mentoring and developing team members
-Providing operational support to team members
-Handling client communication and escalations

PERFECT EMPLOYEE

-Speaks fluent Dutch and English
-Excellent managerial, delegating and communication skills
- Must have experience of People Management at least 1 year (does not have to be the management of GL’s)
-Must have GL experience (min 2 years)

JOB OFFER

-45000- 55000 CZK per month + 10% variable bonus annually (based on individual, team and company performance).

APPLICATION PROCESS

Simply send CV to elainem[at]meghengroup.com or call Elaine on 0035318943023 for more information or with any questions or queries you may have.

Junior IT Support with Dutch

Title: Junior IT Support with Dutch
Plat : Negotiable
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
One of our key client is looking for Dutch speakers to join its International Service Desk in Prague. They are seeking candidates with fluent Dutch who have IT knowledge/experience and want to pursue their career in this area. The company is trully international and career growth is possible not only in the Czech republic for those who prove to be good.

Your main role will be to ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures.

This means that you will:

- Help solving IT issues experienced by the company's employees across Europe both over the phone and via emails
- Ensure all calls and tickets are logged and actions being taken in appropriate and timely manner
- Escalate cases to higher levels or management when necessary
- Maintain reports and knowledge base up to date and accurate
- Provide first class service and help to clients

What do we expect from you?

- Time Flexibility (8h rolling shifts starting either at 8am, 9am, 10am or 12am)
- Fluent English and Dutch
- General IT background preferred (Degree in computer science, 6 months of experience in IT or real interest in IT)
- Strong customer focus and excellent communication skills
- Commitment to teamwork and sensitivity to cultural differences are essential
- Strong drive to solve problem with good analytical and problem-solving skills

Our client offers:

- Attractive remuneration package and motivating bonus scheme
- five weeks holiday,
- social activities,
- lunch vouchers and flexi pass
- Pension fund after one year
- On-going professional training and development
- Professional growth opportunities within a global leader in its field

If you think this role is suitable for you, send me your CV as soon as possible to samuel.leduc@cpljobs.cz

Have General Ledger Experience? Experienced Czech Accountant Required Urgently

Title: Have General Ledger Experience? Experienced Czech Accountant Required Urgently
Plat : Excellent package, training and benefits
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
Location: Prague, Czech Republic
Position: Czech General Ledger Team Leader
Start Date: ASAP

COMPANY PROFILE

-International Outsourcing Company
-Finance and Accounting Offices in Prague
-Award Winning Employer

Our client has an opening for their site in Prague, this site looks after the Finance and Accountancy Function.

DAILY DUTIES

-Leading and supervising General Ledger operations to accomplish the proper recording and reporting on a timely manner
-Ensure and support the month-end, quarter-end and year-end close processes
-Update processes in order to comply with adjustments of local and international laws related to VAT, Corporate Tax, Accounting & Trade legislations etc.
-Managing team of 5 – 10 GL accountants, being responsible for performance of the team, ensuring that the service levels are met
-Setting, managing and achieving strategic goals for the team
-Monitoring risk of service provided and ensuring implementation of mitigation measures
-Coaching, mentoring and developing team members
-Providing operational support to team members
-Handling client communication and escalations

PERFECT EMPLOYEE

-Speaks fluent Dutch and English
-Excellent managerial, delegating and communication skills
- Must have experience of People Management at least 1 year (does not have to be the management of GL’s)
-Must have GL experience (min 2 years)

JOB OFFER

-45000- 55000 CZK per month + 10% variable bonus annually (based on individual, team and company performance).

APPLICATION PROCESS

Simply send CV to elainem[at]meghengroup.com or call Elaine on 0035318943023 for more information or with any questions or queries you may have.

HR Generalist with fluent Dutch

Title: HR Generalist with fluent Dutch
Plat : Attractive
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský, Francouzština
Uveřejněno: 6th Feb 2012

Description:

On this role, for a global outsourcing leader, you will be responsible for contact with the customer, administration, transactions and establishment of contracts. You need to be flexible and dynamic to be involved in different projects in the HR field and to provide the client a perfect HR service. Ideally you bring experience in the field combined with an interest in a stable job.

Your responsibilities
-Be in contact with employees to support in HR terms
-Work with administration systems in the HR field
-Respectful dealing with customer data
-Create and administrate official documents
-Establishment of contracts
-Quality assurance and control
-Cooperate with team members on specific issues

Who you are
-You speak fluent Dutch and English in combination with French language
-You are experienced in HR terms
-You are a very well organised individual who will be able to organise the workplace sufficient
-You are experienced in dealing with clients respectfully and service oriented
-You have great communication skills
- You are an active team player
-You are open and willing to learn
-You are motivated and able to bring own ideas

If you are interested in this position please send your CV in ENGLISH.

Dutch Customer Service

Title: Dutch Customer Service
Plat : €14000 - €15000 per annum + relocation package
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Holandský
Uveřejněno: 6th Feb 2012

Description:
What is the job?
As a Dutch customer support agent you will be dealing with general customer and product support and training. Which will mainly be through the mediums of phone and email, your main role will be dealing with Dutch customer service issues but minor technical support is an aspect that the vacancy entails. You will be providing customers with knowledge of products and services and helping deal with any problems they may be experiencing. As a Dutch customer support agent you will also be dealing with finance issues such as invoice queries etc. This Dutch customer support vacancy is for both the B2B and B2C market.

Who is our client?
If you are looking for a Multilingual vacancy with a true market leader our client is the place to be. Since becoming a market leader worldwide in their industry in early 2000 they have seen of many attempts on their number 1 spot. They offer a superior product range and constant innovation makes them the go to place B2B and B2C clients. Having this language job on your Cv will open doors for you in the future.

Who are we looking for?
We are looking for a Dutch customer support agent who will be based in Brno. You will need to be available to relocate in a short space of time. To be considered for the role of the Dutch customer support vacancy the ideal candidate must possess near native fluency in English and Dutch both written and spoken. The ideal candidate will have some experience with Dutch customer support, preferably in a call centre. The role is mainly phone and email based so candidates should be comfortable with this line of customer support role.

Where is this international vacancy based?
This language vacancy is based in Brno which is the second largest city of the Czech Republic. Brno is a university town and a big part of its inhabitants can speak English. Brno has a historically rich culture with Renaissance buildings throughout the city. Brno can provide you with an amazing opportunity to see and experience a real life in the Czech Republic without crowds of tourists and overpriced services that can be found in Prague. Brno offers plenty of opportunities of spending time pleasantly. You can enjoy and absorb the historic atmosphere and culture of the Brno, taste Czech beer and wine, go shopping and enjoy the vibrant night life Brno has to offer. Brno gives you the opportunity to visit interesting places in the Czech Republic as well as a great place to start your new Multilingual career.

Interview process and salary
Our client will conduct an email assessment and 2 phone-interviews. The successful candidate will be offered a relocation package and can expect a monthly salary of CZK30000 and an unlimited contract once you pass the 3 months probation.

Czech Team Leader Accountant: JOB OPPORTUNITIES IN PRAGUE

Title: Czech Team Leader Accountant: JOB OPPORTUNITIES IN PRAGUE
Plat : Excellent package + Bonus
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 6th Feb 2012

Description:
Location: Prague, Czech Republic
Position: Czech General Ledger Team Leader
Start Date: ASAP

COMPANY PROFILE

-International Outsourcing Company
-Finance and Accounting Offices in Prague
-Award Winning Employer

Our client has an opening for their site in Prague, this site looks after the Finance and Accountancy Function.

DAILY DUTIES

-Leading and supervising General Ledger operations to accomplish the proper recording and reporting on a timely manner
-Ensure and support the month-end, quarter-end and year-end close processes
-Update processes in order to comply with adjustments of local and international laws related to VAT, Corporate Tax, Accounting & Trade legislations etc.
-Managing team of 5 – 10 GL accountants, being responsible for performance of the team, ensuring that the service levels are met
-Setting, managing and achieving strategic goals for the team
-Monitoring risk of service provided and ensuring implementation of mitigation measures
-Coaching, mentoring and developing team members
-Providing operational support to team members
-Handling client communication and escalations

PERFECT EMPLOYEE

-Speaks fluent Dutch and English
-Excellent managerial, delegating and communication skills
- Must have experience of People Management at least 1 year (does not have to be the management of GL’s)
-Must have GL experience (min 2 years)

JOB OFFER

-45000- 55000 CZK per month + 10% variable bonus annually (based on individual, team and company performance).

APPLICATION PROCESS

Simply send CV to elainem[at]meghengroup.com or call Elaine on 0035318943023 for more information or with any questions or queries you may have.

Have General Ledger Experience? Experienced Czech Accountant Required Urgently

Customer Service Professional with Dutch

Title: Customer Service Professional with Dutch
Plat : negotiable
Umístění : Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 5th Feb 2012

Description:
DESCRIPTION

The network of ExxonMobil Business Support Centers is a dynamic and expanding, world-class organization. Being part of one of the world's largest corporations, we serve the affiliates in multiple languages.
We have a multi-cultural work environment with opportunities to work with state-of-the-art systems and business processes. We offer extensive training with competitive compensation and benefits as well as advancement opportunities in a rapidly expanding organization.

Customer Service Professional - the first contact point for international customers.

Main responsibility of the incumbent will be to execute customer orders and inquiries without any mistake and in a professional manner.

Other responsibilities:
- Daily contact with customers
- Coordination of all activities toward customer
- Claims solution and return process
- Advice on product, prices and payments
- Overall responsibility for customer satisfaction
- Management of assigned corporate customer portfolio.

REQUIREMENTS

- Excellent communication skills, team orientation, and customer service mindset
- Fluent English and Dutch
- Studies and/ or work experience from within the country will also be an advantage
- Ability to handle several customers with different profiles
- Ability to work under pressure and independent responsibility
- Customer service work experience may come as an advantage.

This position is suitable for both fresh graduates and candidates with work experience.

BENEFITS

- Interesting work in an international environment
- Daily contact with foreign subjects
- Continuous language and personal development through training
- Comfortable business offices in the centre of Prague.
- Overall generous benefits package

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-28-109044/TL in subject of your application.

Windows Technical Support with Dutch

Title: Windows Technical Support with Dutch
Plat : fixed monthly pay, meal tickets, language courses. IT training will be provided as a part of the job.
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Holandský
Uveřejněno: 4th Feb 2012

Description:
As a part of your job you would, for example, navigate users on how to change system settings via control panels or system preferences or how to install and remove applications. You would also be troubleshooting technical problems with Windows 7 and MS Office 2007. We are looking for a personality with positive attitude to IT, willingness to be educated on new technologies and very good communications skills.

Job description:
•Provide IT support and configure Windows 7.
•Diagnose the problem and advice on the solution.
•Interact with senior and expert teams on the solutions.

Requirements:
•Very good communicative English and Dutch.
•Customer service oriented personality with strong multitasking skills and above average communication skills.
•Interest in IT – as a part of your job you would, for example, navigate users on how to change system settings via control panels or system preferences or how to install and remove applications. You would also be troubleshooting technical problems with Windows 7 and MS Office 2007.

Infosys BPO offers you:
Attractive salary reflecting your experience
Relocation support – 2 weeks accommodation on arrival.
Free language courses, lunch vouchers, social and sports events organized by the company.

Training :: You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.

Job location :: You will be located in the Infosys office which is in the beautiful city of Brno, the second largest city in the Czech Republic. Brno is historic yet modern and multicultural town. The international airports of Vienna, Prague, Bratislava and in Brno itself are within 2 hour drive. More on www.brno.cz

About Infosys :: Infosys BPO, Brno Czech Republic center is part of Infosys BPO Ltd, which in turn is a Business Process Outsourcing subsidiary of Infosys Ltd, a global provider of integrated services in the area of Business and technological consultancy, outsourcing and IT. More on: www.infosysbpo.com

Key words :: technical support, dutch, nordic languages, swedish, danish, finnish, norwegian, abroad, IT, Windows, czech

Software Analyst with Dutch / Danish - start up of a new international project

Title: Software Analyst with Dutch / Danish - start up of a new international project
Plat : negotiable
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Dánský, Holandský, Finský, Švédský
Uveřejněno: 4th Feb 2012

Description:
Opportunity for Dutch, Finnish, Swedish or Danish speakers!

Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are recruiting for a team of software analysts, who will provide Level 2 software application support for European branches of our corporate client and cooperate with Level 3 offshore support. This position will require willingness to travel for on-site training to the country according to language specification.

Job responsibilities:
- Provide trouble shooting for legacy systems (no standard software)
- Clarify unclear descriptions in tickets with end user and completes tickets
- Assist offshore programmers in understanding source code if parts of the same are in local language
- Facilitates communication between offshore programmers and end users
- Provides translation of documentation in local language to English for internal purpose only
- Management of content of technical knowledge databases and “How to” queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
- At least 2 years of relevant work experience
- Some work experience in Software Support is required
- English on an advanced level
- Good communication skills in Dutch, Swedish, Finnish or Danish
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic understanding of database concepts (such as Oracle, MySQL, SQL) is beneficial
- Ability to work in international team and good communication skills
- Willingness to travel for training to the country according to language specification for 3 – 6 months

We offer:
- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys
- Training will be provided abroad, then the job will be located in Brno

Key words: Java, PHP, MySQL, SQL, abroad, technical support, customer service, IT

Applications Performance Manager SAP

Title: Applications Performance Manager SAP
Plat : Motivational salary and bonus package
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský, Francouzština, Neměcký, Italština, Čeština
Uveřejněno: 15th Jan 2012

Description:
Key Accountabilities

Role purpose/Responsibilities

Service level management:
• Give shape to the Business Process Lead-supplier relation, creating and guarding of agreements between Business Process Lead and application services organization and actualizing these agreements
• Cooperate with the Business Process Leads to determine the points in time at which the services have to be delivered
• Supply necessary input to Contract and Quality Manager in case of Contract Changes
• Validate Impact of Changes in the SLAs and be responsible for global alignment and implementation on Western Europe zone and Country level

Application Service Delivery:
• Regulate and ensure the completion of requests and incidents by Application Support provider(s)
• Follow-up root cause analysis
• Track and monitor Application Services consumption and benchmarking execution
• Guarantee overall Service Delivery Performance from Application Support provider(s) according to the agreed SLAs
• Follow-up Application documentation status
• Follow-up Expert User and End User Training Status
• Review operational information to define methods for enhancing performance
Financial Performance Management:
• Monitor, report status and benchmark of Application and Zone Consumption Factors in a monthly basis and predict possible increases or scope changes for budgeting purposes
• Monitor and report status and benchmark of Application and Zone Cost Factors in a monthly basis
Change Management process:
• Supervise the proper execution of all organizational and technical activities prior to a change implementation as prioritizing, sizing, impact analysis and deployment
We require

Key requirements:
• University degree level or equal by experience, combining Information Technology and deep Business Knowledge
• Basic knowledge of SAP APO and Supply Planning business processes
• Understanding of SAP modules and technology
• Business and IS experience
• Experience in Service Management with off-shore outsourcing partners
• Strong negotiating and influencing skills (often dealing with fluid/complex organizational situations)
• Strong persuasion skills
• ITIL Service Management International Standard
• Having a good understanding of IS and IS/IT technology trends
• Willingness to travel frequently

Language skills:
• Fluent in English (reading, speaking and writing)
• Knowledge of an additional European language is an advantage

We offer

• Motivational salary and bonus package
• Various Benefits