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Service Desk unit for German speaking customers - with English and German

Title: Service Desk unit for German speaking customers - with English and German
Plat : Competitive Salary Scheme
Umístění : Ostrava - Moravsko-slezska, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 10th Feb 2012

Description:
German speaking wanted

Form of employment:
Permanent, Full Time
Location:
Czech Republic; Ostrava
Organization:
Managed services and transformation
Application period:
Thursday, December 01, 2011 - Tuesday, January 31, 2012

We are looking for suitable candidates for Service Desk unit for German speaking customers.

Responsibilities:

Incident management role according to ITIL process
Communication with German speaking customers
Responsible for quality coordination of German support virtual team
Creating and solving incidents and request according customer requirements and our instructions

Requirements:

independent workstation maintanance
system and software installation
MS Office and IE settings
Firewall and network settings
English skills on advanced level
German skills on advanced level
PC advanced user skills
Basic knowledge of network

We offer:

Permanent working contract
Multinational company environment, German use on daily basis
Trainings, technical courses and English lessons
Career path and personal growth
Competitive financial evaluation
Benefit programme (one additional week of holiday, food vouchers, pension and capital life insurance, life anniversary rewards, MS Office Suite for home use, flu vaccination, coffee & tea refreshment)

Place of work:

Ostrava

In case of this position recommendation by our employee please mention his/ her first name and surname in your application.

Contact for this job:

Best regards,
Tieto Corporation

Junior Accountant with German

Title: Junior Accountant with German
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 10th Feb 2012

Description:
For our prominent international client, we are looking for new colleague on the position Junior Accountant with German.

Responsibilities:

- Interesting job in the field of accounting and finance
- receive and respond to daily inbound calls
- administrative support of the accounting team
- communication with external customers
- work with accounting system

Desired profile:
- secondary/university degree
- basic knowledge of economics and accounting
- fluent in German, communicative level of English
- experience in administrative field is advantage
- user knowledge of MS Office programs
- very good communication skills, punctuality, reliability

Offer:
- position in international company
- friendly atmosphere in team
- opportunity for personal self fulfilment
- everyday use of your language knowledge
- system of training and education
- wide range of employee benefits

Administrativní podpora s NJ

Title: Administrativní podpora s NJ
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Neměcký, Čeština
Uveřejněno: 9th Feb 2012

Description:
Administrativní podpora s NJ

Pro našeho klienta, známou mezinárodní společnost, hledáme vhodné kandidáty/tky do týmu zaměřeného na administrativu.

Pracovní náplň

- příjem a sledování průběhu objednávek
- administrativní podpora oddělení zákaznického servisu
- komunikace se zákazníky v Nj
- potvrzování objednávek, zadávání do systému
- úzká spolupráce s ostatními odděleními
- příprava reportů a ostatních výstupů
- archivace

Profil ideálního kandidáta
- SŠ / VŠ vzdělání
- velmi pokročilá znalost němčiny
- mírná znalost angličtiny (jedná se o firemní jazyk)
- znalost MS Office
- zkušenost na podobné pozici výhodou
- komunikativnost, spolehlivost
- organizační dovednosti, logické uvažování

Další požadavky
- nástup ihned

Nabídka
- zázemí mezinárodní společnosti
- různorodou náplň práce s využitím Vašich jazykových schopností
- odpovídající zaškolení
- práci v přátelském kolektivu
- systém zaměstnaneckých benefitů

Customer Service Representative with German and English

Title: Customer Service Representative with German and English
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 9th Feb 2012

Description:
Customer Service Representative with German and English

Introduction of company and position:
For our client – an international company, focusing on outsourcing services – we are looking for candidates for the following position:
Customer Service Representative with fluent knowledge of English and German:

Responsibilities:
• Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.
• Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
• Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
• Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
• Communicate positively with team members, customers, and other partners.

Requirements:
• HS Diploma or equivalent
• Excellent Customer Service skills
• Strong written and verbal communication skills
• Passion for customer care
• Written and verbal fluency in German language
• English language on sufficient level to understand all training materials in English in both written and verbal format
• Organizational and multitasking skills
• Ability to work in dynamic situations and achieve goals
• Analytical skills, ability to identify solutions
• A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools
• Knowledge of hardware principles and appreciation of the IT environment

Benefits:
• Work in professional multi-cultural environments
• Daily use of German language
• Accomodation /14 day free of charge/ and transportation fee for foreigners
• Carrier growth and development
• Work place is situated in the city centre of Brno
• Interesting salary package and other benefits

Notes:
• Working hours are organized in shifts to cover operation hours Monday – Sunday, 8 am – 8 pm, including public holidays
• Process training of 6 weeks is provided, no leaves are granted in the training period
• 4 exams need to be cleared in the training period in order to get qualified for the job

CUSTOMER REPRESENTATIVE ENGLISH+GERMAN

Title: CUSTOMER REPRESENTATIVE ENGLISH+GERMAN
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 9th Feb 2012

Description:
CUSTOMER REPRESENTATIVE ENGLISH+GERMAN

Introduction of our client / job offer

Would you like to use English + Italian, French, German on daily base?

If yes, we have a great job for you!

For our prominent international client, we are looking for an ambitious and diligent candidate, for the position:

CLIENT SERVICE REPRESENTATIVE

Job description

- receive and respond to daily inbound calls
- ability to solve tickets
- identify sensitive customer concerns
- provide information to clients
- administrative support of the payroll team

Desired profile

- secondary school or High school diploma
- experience in an outsourcing or call center environment
- excellent communication skills
- Client focused, awareness and commitment to client service
- Good command of English language + German )

Offer

- working for an international company
- pleasent working enviroment
- motivating salary + interesting benefit package
- daily use of foreign language

HR administrátor s NJ a AJ

Title: HR administrátor s NJ a AJ
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Neměcký, Čeština
Uveřejněno: 9th Feb 2012

Description:
HR administrátor s NJ a AJ

Pro našeho klienta, známou mezinárodní poradenskou společnost, hledáme vhodné kandidáty/tky.

Pracovní náplň:
- administrativa spojená s přípravou zaměstnaneckých smluv a nástupních dokumentů pro nové zaměstnance
- zajišťování dodatků ke smlouvám a dalších dokumentů
- komunikace se zaměstnanci
- příprava reportů a výstupů ze mzdové evidence
- podpora náborových procesů
- práce na projektech

Profil ideálního kandidáta:
- SŠ / VŠ vzdělání
- výborná znalost NJ a velmi dobrá znalost AJ
- znalost personální problematiky výhodou
- znalost MS Office

Nabídka:
- zázemí mezinárodní společnosti
- různorodá náplň práce s využitím Vašich jazykových schopností
- získání odborných znalostí a zkušeností v oblasti Human resources
- práce v přátelském kolektivu
- systém zaměstnaneckých benefitů

Doplňující informace:
- nástup ihned

Junior účetní s NJ (German)

Title: Junior účetní s NJ (German)
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Neměcký, Čeština
Uveřejněno: 9th Feb 2012

Description:
Junior účetní s NJ

Pro našeho klienta, známou mezinárodní společnost, hledáme vhodné kandidáty/tky do týmu zaměřeného na finanční služby.

Pracovní náplň
- administrativa spojená s účetními operacemi
- vedení příslušné dokumentace
- kontrola plnění zakázek, jednání ohledně reklamací
- každodenní písemná i telefonická komunikace s dodavateli v zahraničí
- příprava reportů, hlášení a výstupů ze mzdové evidence
- archivace

Profil ideálního kandidáta
- SŠ / VŠ vzdělání (vhodné pro absolventy)
- znalost účetní a mzdové problematiky výhodou
- znalost MS Office
- velmi dobrá znalost NJ a komunikativní znalost AJ

Další požadavky
- nástup ihned

Nabídka
- zázemí mezinárodní společnosti
- různorodá náplň práce s využitím Vašich jazykových schopností
- možnost získání zkušeností
- práce v přátelském kolektivu
- systém zaměstnaneckých benefitů

PAYROLL SPECIALIST ENGLISH + GERMAN

Title: PAYROLL SPECIALIST ENGLISH + GERMAN
Plat : Competitive Salary Scheme
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 9th Feb 2012

Description:
PAYROLL SPECIALIST ENGLISH + GERMAN

or /POLISH/ITALIAN/FRENCH)

Introduction of our client / job offer

Would you like to use English + Polish, Italian, French, German on daily base?

If yes, we have a great job for you!

For our prominent international client, we are looking for an ambitious and diligent candidate, for the position Payroll Specialist.

Job description

- To produce timely and accurate payroll
- To ensure quality controls in the payroll processes and update documentation
- For new customers, assist implementation team during testing phases
- Maintain up to date knowledge of statutory legislation
- Highlights and escalates relevant matters that may affect the running of client payrolls
- Transfer knowledge to co-workers

Desired profile

- secondary school or High school diploma
- experience as a Payroll Specialist in international company is a +
- SAP HR Payroll user is a +
- Client focused, awareness and commitment to client service
- Good command of English language + other European language ( Polish, Dutch, French, Italian, German....)

Offer

- working for an international company
- pleasent working enviroment
- motivating salary + interesting benefit package
- daily use of foreign language

Location: Prague

CSR (IT) German, Italian or Spanish 35,000 Kc

Title: CSR (IT) German, Italian or Spanish 35,000 Kc
Plat : 35,000 Kc
Umístění : Praha, Czech Republic
Jazyky : Neměcký, Italština, Španělština
Uveřejněno: 8th Feb 2012

Description:
Customer Support Specialist

This position is for a leading international company in Prague joining there centralized CS department.

This role with join a team providing the full range of customer service to our clients customers including price, order, accounting and technical enquiries

- Inbound /Outbound call and email handling for all customer and product types
- Collaborate with Tech support team to drive resolution of faults.
- Administration of customer trouble tickets against service level agreement.
- Management of escalations through the support organisation.
- Maintain strong proactive response to customers during problem management.
- Administration of customer Portal data on behalf of customers.

Experience

- Fluent (or Native) French or Spanish, German or Italian or Dutch & English, any other commen EU language an advantage
- EU passport holder or perminant residence
- 1 years plus telephone based Business to Business CS or technical support experience
- Advanced interpersonal and communication skills
- Advanced PC Skills

Offer

- Basic salary 35,000 Kc
- Joining a growing company with great career prospects for the right candidate
- Extensive Training as required
- Young friendly multi cultrial team
- An immediate start possible.

IT/ Telco Technician Spanish, Italian or German 35,000 Kc

Title: IT/ Telco Technician Spanish, Italian or German 35,000 Kc
Plat : 35,000 Kc
Umístění : Czech Republic
Jazyky : Neměcký, Italština, Španělština
Uveřejněno: 8th Feb 2012

Description:
IT/ Telco Technician

Working for a leading telco company this role is repsponsiable for ensuring that voice data of our client is succesfully transmitted on other operators networks ensuring if a fault occurs that the problem is fixed by the supplier,

Duties of this roles are,

To liaise with our clients local tail suppliers (Other Licensed Operators) and build strong relationships.
Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket.
Manage OLO-related customer faults and ensure they are resolved within SLAs.
Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status.
Ensure appropriate processes are followed and associated documentation updated.
Clearly communicate incident progress to customers throughout life cycle until final resolution.
Work with internal operations and regional support organisations in order to resolve customer issues speedily.
Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents.
Provide documentation and reports to customers and senior management on incident progress and resolution.
documentation are regularly reviewed and updated to meet the highest standards
Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly.
Requirements
Fluent or Native Italian, German or Spanish
1 years plus IT or Telco support experience
Advanced interpersonal and communication skills
Proactive approach to work

Offer

Salary 35,000 Kc + extra holidays, meal tickets, training
Working for a market leading telco company
State of the art Prague based offices close to the metro
Highly multicultrial team
An immediate start possible.

German Speaker? Experienced with Java or .NET? Come to Brno!

Title: German Speaker? Experienced with Java or .NET? Come to Brno!
Plat : Excellent + Bonus
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 6th Feb 2012

Description:
For our client we are looking for people experienced or educated in IT (especially – in Java or .NET), that would like to develop their career with an international IT company.

The company:
- One of the largest IT companies in the world
- Over 100 000 professionals across 60 countries
- Excellent reputation as an employer
- Young and multicultural team with people from 30 different countries

On offer:
- Excellent salary + bonuses (guaranteed every month: language skill allowance, performance bonus)
- Full initial and ongoing training
- Relocation package (accommodation + flight)
- Immediate long distance recruitment process
- Free lunch vouchers
- Free language courses
- Social events and team building activities
- Opportunity to live in beautiful Brno with truly international environment, many tourist attractions, rich history and excellent night and social scene

The role – German Software Application Support
- Providing application support for non-standard software applications
- Contacting German speaking customers on applications problems and/ or queries
- Translating source codes and documentation into English (if necessary)

Candidate profile:
- English- advanced + German - communicative
- Excellent customer service and communication skills
- Technical education or previous technical experience (internship also)
- Knowledge of JAVA or .NET technologies
- Basic understanding of database concepts (Oracle, MySQL, SQL) will be an advantage

TO APPLY:
If you feel you are a suitable candidate for this position please apply now via the application button below for immediate consideration or by contacting Alicja directly on 00353 1894 3032 or alicja[at]meghengroup.com

If this position is not for you check out www.meghengroup.ie for 100’s more job opportunities or to register your CV should something more suitable arise.

Who we are: M.G INTERNATIONAL, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process. Our dedicated team is looking forward to meeting you!

German Speaking Student, Start Career NO Experience Required

Title: German Speaking Student, Start Career NO Experience Required
Plat : attractive + benefits
Umístění : Czech Republic
Jazyky : Neměcký
Uveřejněno: 6th Feb 2012

Description:
MG International
A multinational company based in a strategic city in the Czech Republic is looking for GERMAN speaking professionals with previous experience to support the German speaking market.

The Offer:
- Outstanding salary based on experience;
- Flight ticket +2 weeks of accommodation;
- Additional benefits ( sports, social events, language courses, soft skills trainings, team buildings, corporate events)
- Great office facilities and stimulating environment

The duties:
- Take ownership of tasks
- Follow up on resolutions with German clients;
- Ensure the translation of essential technical documentation;
- Reporting on outstanding technical issues

The candidate:
- Native or near-native level of German Or Fluent;
- Customer service oriented and technically experienced;
- Excellent communication skills;
- Good phone manners;

TO APPLY:

If you feel you are a suitable candidate for this position please apply now via the application button below for immediate consideration or by contacting DEEPAK on 00353 18943010. OR SEND CV TO DEEPAKK@MEGHENGROUP.COM

If this position is not for you check out www.meghengroup.ie for 100’s more job opportunities or to register your CV should something more suitable arise.

Who we are: M.G INTERNATIONAL, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process. Our dedicated team is looking forward to meeting you!

German speakers – start your career in IT!

Title: German speakers – start your career in IT!
Plat : negotiable
Umístění : Jihomoravsky, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 5th Feb 2012

Description:
We are seeking enthusiastic and fluent German speaking candidates to join our exciting and fast growing project in Brno. Your main task would be to provide first level customer service and IT advisory by phone.
Our client is an American multinational corporation that designs and markets revolutionary consumer IT gadgets and software – laptops, smart phones, music players and many others. They are known worldwide for their advanced IT solutions and excellent design as well as first league customer service.

Your responsibilities
• Provide IT support and customer service on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
• Be professional and flexible in your communication approach when speaking with customers who have varying levels of computer experience
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
• Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
• Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs
• Efficient and positive communication with your team members, customers and other partners
• Cooperation on brand new products development for German speaking market

Our requirements
• Fluency in German language for adequate communication
• English language on sufficient level to understand all training materials in both written and verbal format
• Strong communication skills and analytical thinking
• Passion for customer care and IT field
• Ability to work in dynamic situations and achieve goals
• Previous experience in customer service is a strong advantage

Infosys BPO offers you
• Attractive salary, monthly guaranteed bonus + performance related bonus
• Starting bonus of CZK 24000
• Reimbursement of travel costs and 2 weeks accommodation on arrival for foreign candidates.
• Free language courses, lunch vouchers, social and sports events organized by the company
• Long-term education program of working competence development, including managerial trainings
• Training: You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.

You will be located in the Infosys office situated in the beautiful city of Brno, the second largest city in the Czech Republic. Brno is historic yet modern and multicultural town. The international airports of Vienna, Prague, Bratislava and in Brno itself are within 2 hour drive. More on www.brno.cz
In addition, you will be a part of a multinational corporation that provides first class outsourcing services to Fortune 500 companies.

Are you interested in this job opportunity and do you think you can handle all the above mentioned responsibilities? Send your updated CV in English to: romana_fialkova@infosys.com.

Key words: customer service, customer care, technical support, IT, German, English, communication, communicative, international company.

Software application support

Title: Software application support
Plat : competitive on the local market
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 5th Feb 2012

Description:
Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project. This position will require willingness to travel for on-site training abroad.

Job responsibilities:
- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Escalate to offshore programmers in case of complex application problems
- If parts of the source codes are in local language translating them into English
- Facilitate communication between offshore programmers and end users
- Provide translation of documentation in local language to English for internal purpose only
- Management of content of technical knowledge databases and “How to” queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
- English on an advanced level
- Good communication skills in German
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic understanding of database concepts (such as Oracle, MySQL, SQL) is beneficial
- Ability to work in international team and good communication skills

We offer:
- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys
- Training will be provided abroad, then the job will be located in Brno

Key words: Oracle, SQL, Java, NET, technical support, IT

Kundenberater

Title: Kundenberater
Plat : konkurrenzfähig
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 5th Feb 2012

Description:
Wir suchen enthusiastische fließend Deutsch sprechende Kandidaten für ein interessantes schnell wachsend Projekt in unserem Center in Brno. Ihre Aufgabe wird telefonisch Spitzenkundenservice liefern für unseren Klienten – eine amerikanische multinationale Gesellschaft, die revolutionäre Verbraucherelektronik, Computersoftware und Personalcomputer konstruiert und vermarktet. Wenn Sie kommunikativ sind und haben Leidenschaft für Kundenservice, diese Position kann für Sie vielleicht die Richtige sein.

Ihre Aufgaben
• Technische Unterstützung und Kundenservice für Smartphones und andere Telekommunikationgeräte, Problemfeststellung und –lösung
• Kundenanrufe in das Contact Management System einloggen und Eskalationsverfahren bei der Problemlösung verfolgen
• Einhalten der Call Center Kriterien inklusive der Kundenzufriedenheit, der durchschnittlichen Bearbeitungszeit eines eingehenden Anrufes, sowie Termineinhaltung und Genauigkeit
• Anlernen der Kunden in den Supportoptionen und den zur problemlösung führenden Schritten, inklusive Online Tutorials, In-Store Programme und in das Programm eingebaute Help-Anwendungen
• Effektive und positive Kommunikation mit den Teamkollegen, Kunden und anderen Partner

Unsere Anforderungen
• Fliessend Deutsch
• Ausreichende Englischkenntnisse um die Trainingsmaterialien in Englisch (in Wort und Schrift) verstehen zu können
• Starke schriftliche und verbale Kommunikationsfähigkeit und Analytisches Denken
• Leidenschaft für Kundenservice und IT
• Fähigkeit der Arbeit in dynamischen Situationen und Zielstrebigkeit
• Vorangehende Erfahrung in Kundenservice ist ein starkere Vortail

Infosys BPO bietet
• Attraktives Gehalt
• Beitrittsbonus von CZK 24000
• Unterstützung bei der Wohnungssuche und Rückerstattung der Reisekosten für Ausländer
• Entwicklungsmöglichkeiten im internationalen Umfeld
• Ganzjährige Sprachkurze, Essensmarken und Firmeneigene Kultur/Sportaktivitäten

Unternehmensinformation
INFOSYS BPO ist eine globale Geselschaft, die specialisierte prozessbezogene End-to-End Dienstleistungen anbietet. Wir operieren aus 12 Zentren auf drei Kontinenten. Das Center in Brno in der Tschechischen Republik arbeitet in folgenden Bereichen: Finanzen und Buchhaltung, Versicherung, Sales & Fulfillment, Kundenservice und IT. Das Center wurde im August 2004 eröffnet und heutzutage arbeiten bei uns 350 Angestellte aus 28 Ländern, die 22 Sprachen beherschen. Mehr Inforamtionen finden Sie unter: www.infosys.com und www.infosysbpo.com.

Interessieren Sie sich für diese Position und denken, dass Sie die oben gennanten Kriterien erfüllen? Dann schicken Sie Ihr aktualisiert Lebenslauf in Englisch an: romana_fialkova@infosys.com.

Schlüsselwörter: Kundenservice, Kundenbetreuung, technische Unterstützung, IT, Deutsch, Englisch, Kommunikation, internationales Unternehmen.

e-Ecommerce IT Analyst - new project start up!!!

Title: e-Ecommerce IT Analyst - new project start up!!!
Plat : Relevant to Experience
Umístění : Brno - Jihomoravsky, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 4th Feb 2012

Description:
E-Ecommerce IT Analyst - new project start up!!!

Infosys is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing.

Is E-commerce one of your specializations within IT? Would you like to gain more knowledge and experience in this area? Would you appreciate diverse tasks in a multicultural team as a part of your job? Then contact us! We are looking for an E-commerce IT Specialists to join a new team we are building in Brno, Czech Republic.

As these positions are for a new team, you may be required to travel to Germany to attend training and facilitate knowledge transfer sessions (3 to 6 months business trip).

Your responsibilities
• Production application support in the areas like:
- Debugging the Production log files and identify the issues based on error codes
- Provide the required log file support to Offshore development team
- Provide the German language support (based on the ticket description) to Offshore development team
- Provide / Set up the minimal configuration settings on the production system like email Server configuration, ATG product configurations
- Ability to query the database and provide the required support to the offshore development team
- Web server & App Server configuration settings , Server stop and start based on the application need
- Talk to end users / customers whenever L1 team is not able to resolve or understand the issue.
• Reporting on local country data on Incidents, Problems, Service requests etc

Facilitating communication between the project team, offshore and level one support requires good communication skills, language and, of course, your specialised IT expertise.

Is this job right for you?
We are looking for candidates with knowledge of any of the standard programming languages (e.g. PHP, C, JAVA, etc.) + previous experience with programming of complex web based applications. Experience with web shops is an advantage (e.g. eShop or eCommerce solution from 1and1 United Internet or Strato). Trainings are provided on ongoing basis.

Our offer
- Attractive compensation package relevant to experience
- Excellent training and development opportunities within Infosys
- Working in a professional office and multicultural team
- Accommodation support (for employees moving to Brno from abroad)
- You would be sent for a business trip to German for a training to the client location for 3 – 6 months

Who we are
INFOSYS is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. INFOSYS BPO operates out of 11 delivery centers spread across three continents. The Delivery Center in the Czech Republic works in the areas of Information Technologies, Sales and Fulfillment, Insurance and Customer Service. More on www.infosys.com and www.infosysbpo.com.

Key words: IT, German, English, Java, PHP, programming language, communication, technical support

SENIOR BUYER with English

Title: SENIOR BUYER with English
Plat : Competitive Salary Scheme
Umístění : Czech Republic
Jazyky : Angličtina, Neměcký, Italština, Čeština
Uveřejněno: 25th Jan 2012

Description:
Senior Buyer with English / German and Italian advantage /

OPCO Description
Kerr Corporation, a subsidiary of Sybron Dental Specialties, Inc., is a manufacturer of premiere dental consumables sold both domestically and internationally. Since 1891, Kerr has continued to build on its core competencies in developing innovative products for dental restorative procedures. With manufacturing, marketing and sales locations worldwide, Kerr is advancing esthetic dentistry through education and sustainable solutions for the clinician. Kerr's team spirited work environment encourages opportunities for personal and professional growth. Headquartered in Orange, CA., Kerr employs over 2,000 associates worldwide with manufacturing and administration offices located in the US, Switzerland, Czech Republic, and Italy.

Description

The primary function is the Procurement Process:

Source selection, cost reduction, soliciting bids, schedule, cost price analysis, negotiation, contract, special expediting, settling terms and conditions, understanding specifications, supporting VAVE activities and applying contract administration.

Qualifications

High school/University degree in business, economics, finance or related field or equivalent work experience
Four years experience working in similar position including work leadership experience
Fluency in English language
Italian and or German is advantage
Ability to learn and utilize computer for standard business applications including work processing, spreadsheet and database applications
Project Management experience is highly desired
Excellent negotiating skills

We offer a dynamic and international environment, with the possibility of continuous training and on the job development, as well as a competitive salary and full benefits package.

Possible start: Immediately

Location: JIČÍN, Czech Republic

Danaher Overview
Danaher Corporation designs, manufactures, and markets professional, medical, industrial, and consumer products, which all generate approximately $13 Billon in revenue. Danaher’s business activities encompass four reporting segments and are comprised of six strategic platforms: Medical Technologies, Professional Instrumentation (Environmental, Electronic Test), Industrial Technologies (Motion, Product ID, and Focused Niche Businesses) and Tools & Components (Mechanic’s Hand Tools). Danaher operates globally with about 50% of its revenues derived from outside the United States. The Company has significant operating businesses headquartered in Europe and has greatly expanded its operating presence in Asia over the past several years. Danaher is a well-capitalized business, which has historically used available cash flow to fund acquisition activity. Culturally, the company operates in a highly de-centralized model with an extremely lean corporate structure. Danaher has a proven system for achieving performance: the Danaher Business System (DBS). It drives every aspect of the group’s culture and performance. DBS is a system of continuous improvement and is used to guide and measure everyday activities, which has enabled it to double in size about every 5-years with impressive financial performance.
Organization
: Kerr

Job Function
: Supply Chain / Logistics
Primary Location
: Europe-Czech Republic
:
Schedule
: Full-time

Logistics Project Manager

Title: Logistics Project Manager
Plat : Dependent on Experience
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Francouzština, Neměcký
Uveřejněno: 19th Jan 2012

Description:
Anheuser-Busch InBev is the leading global brewer and one of the world’s top five consumer products companies. For 2010, Anheuser-Busch InBev generated revenues of 36.3 billion USD. A truly consumer-centric, sales driven organization, Anheuser-Busch InBev, one of the world's top-5 consumer products companies manages a portfolio of well over 200 beer brands and holds the No. 1 or No. 2 market position in 19 countries.

Headquartered in Leuven, Belgium, Anheuser-Busch InBev leverages the collective strength of approximately 114,000 people based in operations in 23 countries across the world. The company works through six operational Zones; North America, Latin America North, Latin America South, Western Europe, Central & Eastern Europe, and Asia Pacific, allowing our consumers around the world to enjoy our beer.

Job Description

• The Logistics Project Manager is responsible for the implementation of projects within the ABI International environment in the BSC. These projects can be related to system implementations, process improvements, supply chain optimisations etc.
• The Logistics Project Manager will define the project, initiate the project team, analyse and measure the current state, design the solution and implement the solution to achieve project targets.
• Project scope for Q1 2012:
- Improve Customer Delivery Performance for export customers
- Implement web-based portal for customers to place and track orders
- Improve the complaints handling process
• Develop and maintain a great working relationship within LOG teams and the internal zone supply teams, other teams and stakeholders, transportation companies and customers.
• To lead by example the Export Logistics processes and ensure that changes in the AB-InBev business and/or relevant business environment get properly reflected in the Export Logistics ways of working in co-operation with the local country business representatives and/or in line with AB-InBev BSEP procedures

Duties & Responsibilities

• Analyze the current procedures and toolsets used in the ABI International Export department.
• Develop recommendations to improve efficiency, automate process steps, optimize certain routines etc.
• Implement the recommendations in the export teams for the different countries.
• Establish and maintain productive relationships with project and non-project associates (within or outside of BSC) related to the focus of the project
• Capable of being entrusted with “confidential” information
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
• Manages day-to-day operational aspects of a project and scope
• Effectively applies our methodology and enforces project standards
• Minimizes our exposure and risk on project
• Ensures project documents are complete, current, and stored appropriately

Requirements

Education
• University studies – Logistics studies are an asset

Experience
• 5 years experience in Logistics processes, preferably in the FMCG sector
• 3 years experience in improvement projects management / support
• Proficient in working in an ERP environment
• In working in a process-oriented organization

Behavioral Competencies
• Strong analytical skills
• Ability to influence change in others through role modelling
• Dynamic and highly results focused
• Strong organization skills; adheres to deadlines
• Good business sense
• Strong influencer, able to challenge management and staff where appropriate
• Loves to work in a multi-cultural environment
• Coordinating skills
• Team player
• Lives the company’s values

Technical Competencies
• Good knowledge of Export / Domestic Logistics processes
• Able to run an end-to-end process change
• Knowledge of SAP
• 6-sigma experience (green belt) is an asset
• Computer skills (Microsoft office : excel, word, outlook);
• Able to work on own initiative and prioritize workload effectively
• Able to work with different ICT systemsEducation
• University studies – Logistics studies are an asset

Experience
• 5 years experience in Logistics processes, preferably in the FMCG sector
• 3 years experience in improvement projects management / support
• Proficient in working in an ERP environment
• In working in a process-oriented organization

Behavioral Competencies
• Strong analytical skills
• Ability to influence change in others through role modelling
• Dynamic and highly results focused
• Strong organization skills; adheres to deadlines
• Good business sense
• Strong influencer, able to challenge management and staff where appropriate
• Loves to work in a multi-cultural environment
• Coordinating skills
• Team player
• Lives the company’s values

Technical Competencies
• Good knowledge of Export / Domestic Logistics processes
• Able to run an end-to-end process change
• Knowledge of SAP
• 6-sigma experience (green belt) is an asset
• Computer skills (Microsoft office : excel, word, outlook);
• Able to work on own initiative and prioritize workload effectively
• Able to work with different ICT systems

Language skills
• Fluent English in speaking, reading and writing
• One of the following other WE languages is an asset: GE, FR, NL

We offer

• Very interesting position for 5th largest FMCG company
• Motivational salary + bonus
• Dynamic and highly results oriented working environment
• Meal vouchers
• Bear vouchers
• Flexi vouchers
• Company training and education

Transport Planner with English and German

Title: Transport Planner with English and German
Plat : Motivational Salary + Bonus
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 16th Jan 2012

Description:
Key Accountabilities

• Is accountable for overall lowest cost and efficient transport planning for Germany
• Is accountable to coordinate the internal and external transport capacity usage and availability.
• Is accountable for the communication towards the hauliers to confirm transport planning and needs.
• Is accountable to ensure that the non compliant transport is corrected and confirmed afterwards and communicated to the appropriate team.
• Is accountable that transport exceptions and last minute demands are executed and managed and communicated.
• Is accountable for the evaluation of transport and Suppliers regarding service and costs
• Is accountable for the holiday planning of regional drivers, by collecting the info from different sites
• Further elaborate regional transport expertise
• Serve as contact point within the team
• Serve as a mentor to your team members

We require
• Graduate degree
• Fluency in English and German
• Domestic transport planning for minimum 2 years within a similar environment and size of FMCG company.
• Supply chain overall, packaging and logistics knowledge.
• Team spirit
• Good communication skills.
• Acceptance to give support outside working hours if required.
• Experience in MS-Excel, SAP experience
• TMS/portal experience is an advantage.

We offer
• Motivational Salary + Bonus
• 5 Weeks Vacation
• Lunch Vouchers
• Beer Vouchers
• Flexi Pass
• Contribution to Pension Plan
• Opportunities for Personal and Professional Growth/Development

Start Date
As soon as possible

Applications Performance Manager SAP

Title: Applications Performance Manager SAP
Plat : Motivational salary and bonus package
Umístění : Praha, Czech Republic
Jazyky : Angličtina, Holandský, Francouzština, Neměcký, Italština, Čeština
Uveřejněno: 15th Jan 2012

Description:
Key Accountabilities

Role purpose/Responsibilities

Service level management:
• Give shape to the Business Process Lead-supplier relation, creating and guarding of agreements between Business Process Lead and application services organization and actualizing these agreements
• Cooperate with the Business Process Leads to determine the points in time at which the services have to be delivered
• Supply necessary input to Contract and Quality Manager in case of Contract Changes
• Validate Impact of Changes in the SLAs and be responsible for global alignment and implementation on Western Europe zone and Country level

Application Service Delivery:
• Regulate and ensure the completion of requests and incidents by Application Support provider(s)
• Follow-up root cause analysis
• Track and monitor Application Services consumption and benchmarking execution
• Guarantee overall Service Delivery Performance from Application Support provider(s) according to the agreed SLAs
• Follow-up Application documentation status
• Follow-up Expert User and End User Training Status
• Review operational information to define methods for enhancing performance
Financial Performance Management:
• Monitor, report status and benchmark of Application and Zone Consumption Factors in a monthly basis and predict possible increases or scope changes for budgeting purposes
• Monitor and report status and benchmark of Application and Zone Cost Factors in a monthly basis
Change Management process:
• Supervise the proper execution of all organizational and technical activities prior to a change implementation as prioritizing, sizing, impact analysis and deployment
We require

Key requirements:
• University degree level or equal by experience, combining Information Technology and deep Business Knowledge
• Basic knowledge of SAP APO and Supply Planning business processes
• Understanding of SAP modules and technology
• Business and IS experience
• Experience in Service Management with off-shore outsourcing partners
• Strong negotiating and influencing skills (often dealing with fluid/complex organizational situations)
• Strong persuasion skills
• ITIL Service Management International Standard
• Having a good understanding of IS and IS/IT technology trends
• Willingness to travel frequently

Language skills:
• Fluent in English (reading, speaking and writing)
• Knowledge of an additional European language is an advantage

We offer

• Motivational salary and bonus package
• Various Benefits