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I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH

Title: I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH
Plat : D.O.E
Umístění : Barcelona - Cataluña, Spain
Jazyky : Angličtina
Uveřejněno: 8th Feb 2012

Description:
Company offering specialised consultation in optimizing the technical and human resources departments of customer service, adapting to the needs of your organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of your call centre, playing an essential part in the creation of value to the customer and therefore a source of great benefit to your business, increasing efficiency and reducing costs.

We are looking for an English Speaking Service Manager, to join the helpdesk team of an international company.

The TASKS will be:

-To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI`s.
- Manage team of 25 - 60 people.
-Manage client relationships at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and required quality standards.
-To achieve maximum cost effectiveness of services
-Development of the site structure and management team
-Developing a culture of continuous improvement
-Ensure SLAs and procedures of all services are met

- WE OFFER:
- Multinational dynamic working environment
- Start date beginning of February
- Full time position fron Monday to Friday.
-Weekly rotating shifts: from 9 a.m. to 6:30 p.m.
- Working area: Central Barcelona
- Salary dependent on experience.

Requirements;
-Very fluent English.
-Strong leadership skills with ability to manage large groups of people.
-Strong verbal/written communication and facilitation skills.
-Strong interpersonal skills.
-Customer relationship management skills.
-Demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
-Effective problem solving skills.
-Change management.

R&D Project Manager (Process/Product)

Title: R&D Project Manager (Process/Product)
Plat : Competitive
Umístění : Leicestershire - East Midlands, United Kingdom
Jazyky : Angličtina
Uveřejněno: 8th Feb 2012

Description:
At PepsiCo innovation takes centre stage.That means our Europe R&D team are at the heart of the action and are kept busy creating exciting new products for consumers across the continent, from Leicester to Hamburg to Moscow.

In a fast-moving consumer environment, our research and development capability is crucial to provide a fresh twist to our favourite brands as well as creating new healthy choices that we need to succeed in the market. Focusing our research and development on meeting the latest consumer needs - whether nutrition, refreshment or indulgence -will drive our growth both now and in the future.

Do you share our passion for innovation? If so we could take your talents to a whole new level.

Even if we do not have a vacancy we are always very keen to hear from people like you who share our passion for innovation. Below you will find some detail on the typical type of principal accountabilities our people have, so what do our Technologists/Product Development Managers/Technical Brand Managers/NPD Project Managers get up to. And you will also see the desired skills and experience that tend to be of interest to us.

Ultimately by submitting your CV you will be on our radar and form part of a talent pool, and when we have a suitable opportunity we will be in touch.

Principal Accountabilities

· Manage all technical aspects of a particular brand, existing or new from an NPD perspective but also quality, ongoing brand maintenance and renovation.

· To leverage a combination of functional and business expertise to shape and develop the technical elements of winning consumer propositions that drive sustainable business growth.

· To implement New Products (flavour line extension/new brand /format) and packaging formats to deliver against the UK Annual operating plan.

· Work effectively with counterparts in UK and WER to drive synergies between teams and reducing duplication across markets.

· Lead a team to project manage product development cycle of new flavours, new base, new packaging format from concept to launch to meet agreed timeline and benchmarks.

· Play key role in working cross-functional meetings on assigned projects. Represent R&D view and provide updates on development progress. Play increased role in scoping projects and ensure cross-functional alignment prior to Activation Board sessions.

· Manage complex, insights-driven product development projects and ensure their execution meets the time, quality and cost requirements of the BU's

· Manage resources for R&D support provided to ongoing quality issues in plant. Take ownership to implement aligned recommendation /next steps.

· Understand and demonstrate application of consumer product testing, sensory, analytical tools to deliver superior products (taste, claims etc) in line with optimum product design.

· Ensure Regulatory Compliance for product development

Desired Skills & Experience

· Degree or equivalent in a Science or Engineering related discipline.

· Previous project management experience, covering product & process development ideally within FMCG environment. Track record of influencing NPD initiatives

· Good understanding/appreciation of the broader business environment and application of technical and commercial knowledge during project execution.

· Exemplary interpersonal skills with ability to influence with integrity through persuasive communication to win support at senior levels within the organisation.

· Good presentation skills (written & verbal)

· Strong analytical skills - ability to interpret complex data and distil into useful and actionable information

· Ability to explain complex technical issues/solutions to a non-technical audience.

· Strives for high standards, seeks innovative solutions, drives continuous improvement of products, processes or methods and demonstrates a high degree of intellectual curiosity

· Passion for creativity and innovation within a commercially driven environment.

· Self-starter, self-motivating - very high drive for results and able to balance competing priorities without losing momentum and manage uncertainty and complexity in fast evolving FMCG environments.

In return, you can expect significant training and development opportunities, plus a package that includes an attractive salary, bonus scheme, car allowance (dependent on level), pension scheme and private healthcare.

Sensory Insights Technologist (12 Month FTC)

Title: Sensory Insights Technologist (12 Month FTC)
Plat : Competitive
Umístění : Leicestershire - East Midlands, United Kingdom
Jazyky : Angličtina
Uveřejněno: 8th Feb 2012

Description:
At PepsiCo innovation takes centre stage. That means our Europe R&D team are at the heart of the action and are kept busy creating exciting new products for consumers across the continent, from Leicester toHamburgtoMoscow.

In a fast-moving consumer environment, our research and development capability is crucial to provide a fresh twist to our favourite brands as well as creating new healthy choices that we need to succeed in the market. Focusing our research and development on meeting the latest consumer needs - whether nutrition, refreshment or indulgence -will drive our growth both now and in the future.

Do you share our passion for innovation? If so we could take your talents to a whole new level.

We currently have an opportunity for a talented sensory professional to join our team based in Leicester. You will manage all Sensory testing programmes for specific R&D markets. In addition we will leverage you expertise in new and existing Sensory methodologies & multivariate statistical analyses to provide actionable data driven sensory insights to support the regional R&D agenda.

Principal Accountabilities

To manage, advise, plan and organise all regional sensory insights projects using solid technical project management techniques.

To manage, coach and develop both L2 Sensory Technicians in project management techniques, application and interpretation of new & existing sensory methodologies and effective communication skills.

Work as an integral part of the cross functional team to ensure alignment on deliverables and project delivery to time and to the required standard.

Leverage external academic and industry contacts to identify & implement cutting edge sensory techniques to enhance the methodology toolbox and build internal capability.

Provide quality insights and interpretation that drive decision making on R&D programmes for existing and new product platforms and processes across both snacks and beverages.

Work closely with 3rdparty provider of Sensory Assessors to:

Provide timely and accurate performance feedback for all 30 individuals.

ensure consistent delivery of high quality sensory service

manage quarterly reviews with external vendor to feedback on issues and service improvements

Desired Skills & Experience

First Degree in a Scientific or Food Science discipline.

Expertise in application and interpretation of multivariate statistical techniques

Expertise using FIZZ Sensory Analysis software would be preferential

Previous R&D experience, preferably with experience of managing Sensory testing in an FMCG environment.

Good understanding/appreciation of the broader business environment and application of technical and commercial knowledge.

Excellent interpersonal skills with ability to communicate and negotiate effectively across all levels and all functions of the organisation.

Good presentation skills (written & verbal).

Strong analytical skills - ability to interpret complex data and distil into useful and actionable information.

Self-starter, self-motivating - very high drive for results and able to deal with uncertainty and complexity.

Project Manager Long Term Research

Title: Project Manager Long Term Research
Plat : Competitive
Umístění : Leicestershire - East Midlands, United Kingdom
Jazyky : Angličtina
Uveřejněno: 8th Feb 2012

Description:
At PepsiCo innovation takes centre stage. That means our Europe R&D team are at the heart of the action and are kept busy creating exciting new products for consumers across the continent, from Leicester toHamburgtoMoscow.

In a fast-moving consumer environment, our research and development capability is crucial to provide a fresh twist to our favourite brands as well as creating new healthy choices that we need to succeed in the market. Focusing our research and development on meeting the latest consumer needs - whether nutrition, refreshment or indulgence -will drive our growth both now and in the future.

Do you share our passion for innovation? If so we could take your talents to a whole new level.

We currently have an opportunity in our Long Term Research team for a Project Manager to run a critical project looking at new technologies in collaboration with one of our partner universities. This will be a combination of practical work, working with academics and running the project alongside a number of smaller projects.

Principal Accountabilities

Manage day to day academic partnership projects through best practice project management of work programmes to budget and time. This will including external and internal project team, government agencies and suppliers.

Responsible for the manufacture and design of prototypes in partnership with academic and internal collaborators ensuring the execution, quality and cost requirements of projects.

Working with ingredients and equipment suppliers to formulate new ingredients suppliers in conjunction with academic partners.

Generate hypotheses and conduct sound project research - plan, design, organise, execute and report statistically sound experiments in a precise and timely manner to generate and test new hypotheses. Make recommendations based on data analysis and input from others.

Identifying product solutions to delight the consumer and manufacturing product prototypes. Proving consumer/sensory/analytical samples to assist in determining process development direction.

Develop practical solutions for problems encountered on current assignments, connecting with external world with an Adopt - Adapt - Invent mindset.

Grow capable people by coaching and implementing development plans for others within the team.

Technically savvy, must be able to learn, apply and adapt new and varied technologies, giving the flexibility to move between projects.

Desired Skills & Experience

Requires Ph.D in Science/Food Science/ Biochem/Chem-Engineering or equivalent skills/experience

Competence at product and/or process development

Must have project management experience

Must be practically minded and adept at using processing equipment and scientific instruments in a Pilot Plant environment,

Competent at working with pilot scale equipment, with an appreciation of operator and equipment safe working practices (HACCP, HAZOP, PUWER, etc.)

Equally at home in an office environment and a busy Pilot Plant,

Must enjoy working as part of a team, working closely with other scientists to form part of a multi-skilled team

Must apply a scientific approach to understanding complex interactions between material properties and process conditions, and their influence on finished product attributes

Very good attention to detail, highly numerate and computer literate (Microsoft Office)

Good interpersonal skills with the ability to communicate effectively (verbally and written)

Must be self-aware of interaction style to adapt accordingly, and be willing to act on feedback

Effective negotiation skills to ensure equitable use of shared Pilot Plant resources

Whilst the role is day based at one location, willing to work flexible hours on occasion and travel as necessary.

Valid driving licence

R&D Project Manager (Process/Product)

Title: R&D Project Manager (Process/Product)
Plat : Competitive
Umístění : Hamburg, Germany
Jazyky : Angličtina
Uveřejněno: 8th Feb 2012

Description:
At PepsiCo innovation takes centre stage.That means our Europe R&D team are at the heart of the action and are kept busy creating exciting new products for consumers across the continent, from Leicester to Hamburg to Moscow.

In a fast-moving consumer environment, our research and development capability is crucial to provide a fresh twist to our favourite brands as well as creating new healthy choices that we need to succeed in the market. Focusing our research and development on meeting the latest consumer needs - whether nutrition, refreshment or indulgence -will drive our growth both now and in the future. Do you share our passion for innovation? If so we could take your talents to a whole new level.

Even if we do not have a vacancy we are always very keen to hear from people like you who share our passion for innovation. Below you will find some detail on the typical type of principal accountabilities our people have, so what do our Technologists/Product Development Managers/Technical Brand Managers/NPD Project Managers get up to. And you will also see the desired skills and experience that tend to be of interest to us.

Ultimately by submitting your CV you will be on our radar and form part of a talent pool, and when we have a suitable opportunity we will be in touch.

Principal Accountabilities

· Manage all technical aspects of a particular brand, existing or new from an NPD perspective but also quality, ongoing brand maintenance and renovation.

· To leverage a combination of functional and business expertise to shape and develop the technical elements of winning consumer propositions that drive sustainable business growth.

· To implement New Products (flavour line extension/new brand /format) and packaging formats to deliver against the UK Annual operating plan.

· Work effectively with counterparts in UK and WER to drive synergies between teams and reducing duplication across markets.

· Lead a team to project manage product development cycle of new flavours, new base, new packaging format from concept to launch to meet agreed timeline and benchmarks.

· Play key role in working cross-functional meetings on assigned projects. Represent R&D view and provide updates on development progress. Play increased role in scoping projects and ensure cross-functional alignment prior to Activation Board sessions.

· Manage complex, insights-driven product development projects and ensure their execution meets the time, quality and cost requirements of the BU's

· Manage resources for R&D support provided to ongoing quality issues in plant. Take ownership to implement aligned recommendation /next steps.

· Understand and demonstrate application of consumer product testing, sensory, analytical tools to deliver superior products (taste, claims etc) in line with optimum product design.

· Ensure Regulatory Compliance for product development

Desired Skills & Experience

· Degree or equivalent in a Science or Engineering related discipline.

· Previous project management experience, covering product & process development ideally within FMCG environment. Track record of influencing NPD initiatives

· Good understanding/appreciation of the broader business environment and application of technical and commercial knowledge during project execution.

· Exemplary interpersonal skills with ability to influence with integrity through persuasive communication to win support at senior levels within the organisation.

· Good presentation skills (written & verbal)

· Strong analytical skills - ability to interpret complex data and distil into useful and actionable information

· Ability to explain complex technical issues/solutions to a non-technical audience.

· Strives for high standards, seeks innovative solutions, drives continuous improvement of products, processes or methods and demonstrates a high degree of intellectual curiosity

· Passion for creativity and innovation within a commercially driven environment.

· Self-starter, self-motivating - very high drive for results and able to balance competing priorities without losing momentum and manage uncertainty and complexity in fast evolving FMCG environments.

Project-Management Internship, native english and german

Title: Project-Management Internship, native english and german
Plat : 300 Euro per month
Umístění : Hamburg, Germany
Jazyky : Angličtina, Neměcký
Uveřejněno: 8th Feb 2012

Description:
Tätigkeitsbeschreibung / Aufgaben
Praktikant (m/w) im Übersetzungsbüro
Vollzeitstelle 3-12 Monate in 21465 Reinbek (Hamburg), Schlossstraße 7
DialogTicket ist ein TÜV-geprüftes Übersetzungsbüro mit 1.200 Übersetzern mit 43 Sprachen weltweit. Zu den von DialogTicket angebotenen Dienstleistungen gehören Übersetzen und Dolmetschen in alle Weltsprachen, Software-, Multimedia- und Webseiten-Lokalisierung, Terminologieverwaltung, multilinguales Desktop-Publishing.

Sie sind involviert in verschiedene Dienste wie Übersetzungen (DialogTicket.com) und TelefonDolmetschen (DialogVox.com / TelefonService-international.de). Sie kommunizieren weltweit mit unseren Fachübersetzern / Dolmetschern per Telefon und E-Mail über unser Backoffice – überwiegend in deutscher Sprache.
Die Medien PC, Telefon und E-Mail werden von Ihnen täglich intensiv genutzt.
Ihr Profil
• Kommunikative Fähigkeiten (mündlich und schriftlich in Deutsch und Englisch) zeichnen Sie aus
• Sie haben eine akademische Ausbildung, idealerweise Sprachstudium oder technische Kommunikation.
• Sie haben gute Kenntnisse der MS-Office-Programme und E-Mail und sind sicher und schnell im Umgang mit Computern.
• Sie können sich schnell in neue Büro-Software einarbeiten.
• Ihr Auftreten ist gleichermaßen geprägt von Selbstbewusstsein, Einfühlungsvermögen und Überzeugungskraft.
• Eigeninitiative, Belastbarkeit, Selbständigkeit und Durchsetzungsvermögen runden Ihr Profil ab.
Interessenten bitten wir um Zusendung von Bewerbungsunterlagen (tabellarischer Lebenslauf, Zeugniskopien, Lichtbild und frühstmöglicher Eintrittstermin)

Project Manager, Voice-Over Department

Title: Project Manager, Voice-Over Department
Plat : Dependant on Experience
Umístění : Central London - London, United Kingdom
Jazyky : Angličtina, Neměcký, Ruský
Uveřejněno: 7th Feb 2012

Description:
Project Manager required to join the busy Voice-Over Department of a well-established and successful central London media company. This is a client-facing role which would suit an outgoing person of graduate calibre with previous office experience. Must have excellent English. All language combinations considered but German and/or Russian and/or Dutch ideal.

Responsibilities

• Taking enquiries, quoting and negotiating with clients and suppliers
• Organsing projects including placing translations, casting voice-over artists, booking language directors and studios
• Managing workflow to ensure projects meet quality standards, budgets and deadlines
• Logging information in studio diary and CRM system
• Liaising with studios and technical departments
• Sourcing and auditioning new voice talent
• Organising online voice library and keeping it updated
• Language direction in the studios as appropriate
• Developing client base

Personal profile

• Outgoing and confident personality
• Mother tongue standard English
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Excellent organisational skills
• Ability to work under pressure
• Ability to work well both independently and as part of a team
• Proactive

Please click apply if interested.

Release Project Manager (m/f)

Title: Release Project Manager (m/f)
Plat : competitive
Umístění : Berlin, Germany
Jazyky : Angličtina
Uveřejněno: 7th Feb 2012

Description:
Release Project Manager (m/f) for our European Headquarter in Berlin

Aeria Games & Entertainment is the leader in free-to-play massively multiplayer online (MMO)
games in North America, Latin America, and Europe. Since our debut in 2006, we have been at the
forefront of pioneering online games through our offices in Santa Clara, Berlin, São Paulo and
Tokyo. We are home to a community of over 25 million gamers and offer a diverse catalogue of
titles including such hits as Shaiya, Last Chaos, Grand Fantasia, WolfTeam, and Eden Eternal.

We offer rewarding career opportunities, competitive salaries, and a fun work environment right
in the heart of Berlin. Shiatsu massages, German and English lessons and a great team spirit are
integral part of our inspiring company culture. If you have a passion for people and are looking for
a challenge within a fast-growing startup – we are looking forward to your application as

Release Project Manager (m/f)

Overview:

The Project Manager will be part of the Release Team reporting to the Head of Release & Localization and will be responsible for managing selected release projects to new locales/regions across Aeria’s broad portfolio of games as well as coordinating the planning/scheduling of content updates for existing in-market titles in conjunction with the game teams. The ability to analyze existing workflows and define new processes and structures is an essential part of this role.

Responsibilities include:

• Effective project coordination and management
• Workflow management & Process improvement
• Scheduling & Resource management
• Communication with producer and game teams
• Managing content update schedules
• Validation of translatable content
• Define requirements and manage relationship with US teams and external
development partners
• Budget tracking

Skills and experience:

• University degree - Master’s / Diploma preferred
• 3 - 5 years' project management experience in an international organization
• Excellent communication skills (English – written and verbal)
• Strong IT skills
• Analytical and problem-solving skills
• Organizational skills with attention to detail
• Understanding of game/software release process
• Negotiation skills
• Good interpersonal skills
• Understanding of localization process/tools desirable
• Knowledge of gaming industry/ social games and/ or MMOs beneficial
• Additional language skills advantageous
• Passion for working in a start-up environment within a performance-driven company

What we offer:

• A casual, fun and energetic work environment in a fast-growing start-up in the
very heart of Berlin (Kreuzberg)
• A challenging job with lots of responsibility and freedom to grow professionally
and acquire new skills
• A competitive salary with performance-based bonuses
• A very international team of fun and passionate colleagues
• Regular company parties, Shiatsu massages, German lessons and a proper gaming room

How to Apply:

Please send us your resume and motivation letter via email (jobs.de@aeriagames.com) putting the position you are applying for in the subject line.

Trilingual Consultant / Project Manager (English, French and German )

Title: Trilingual Consultant / Project Manager (English, French and German )
Plat : £35K + performance bonus. Excellent career prospects
Umístění : Central London - London, United Kingdom
Jazyky : Francouzština, Neměcký
Uveřejněno: 6th Feb 2012

Description:

Alexander Proudfoot is a leading operational improvement firm, working with clients around the world to improve their processes and financial performance. For more than 60 years their mission has been to deliver measurable and sustainable financial benefits to their clients by developing and installing processes and programs to rapidly improve their client’s operations.

This role will suit experienced consultants or individuals looking to move into this type of environment, no previous experience of working in a consultancy related role is required as full training will be provided.

Position: Consultant Installation Specialist

Location: Headquarters are in London but all of your working time will be spent working on client sites predominantly in Europe but also potentially some global clients.

Starting salary £35K + performance bonus. Excellent career prospects

Benefits: competitive package

Profile

Candidates must have critical curiosity, combined with a confident style. They:

a) work on the front line, at the heart of clients’ organisations, taking accountability for their role in transforming these clients’ businesses

b) combine tried and tested tools and methods with an overall approach to change that is tailored to each client’s specific needs

c) apply common sense and first hand business experience

d) challenge themselves, their clients and the status quo

e) above all, deliver results

Position Description

In particular, working as part of a project team consultant installation specialists:

a) analyse work processes, systems, organisational function and structures to determine where and how to generate measurable benefits

b) train client individuals in the effective use of management systems, tools, techniques, group problem solving and team building development skills

c) assume the appropriate roles of counsellor, facilitator, co-leader, presenter and/or trainer as required by the situation

d) initiate innovative solutions where required and work closely with colleagues and project management to ensure they are installed for the most effective impact

Essential skills / Experience

a) Degree level (minimum qualification)

b) Fluency required in English, French and German

c) Supervisory experience

d) Adaptable to any working environment and hierarchical level of client personnel

e) Sense of urgency

f) Strong MS Office skills (Excel, Powerpoint.etc)

g) Excellent communication skills

h) Excellent analytical skills

i) Problem solving skills

j) Team player

If this is of interest please click on the "apply" button below in order to submit your application.

DESIRABLE SKILLS/ EXPERIENCE / KEYWORDS

You may have experience in the following roles: Manufacturing Project Manager, Junior Management Consultant, Project Support Co-ordinator, Supply Chain Consultant, German Management Consultant, French, German, Multilingual, Bilingual, Trilingual, Team Leader, Supervisor, Shift Supervisor, Quality Engineer, Programme Manager, QA Engineer, Engineering Manager, Manufacturing Manager, Continues Improvement Manager, Six Sigma, Lean Manufacturing etc

Successful candidates will be informed within 10 working days.

Translation Project Coordinator

Title: Translation Project Coordinator
Plat : £24 - 29K
Umístění : Central London - London, United Kingdom
Jazyky : Angličtina, Dánský, Holandský, Finský, Francouzština, Neměcký, Norský, Portugalština, Španělština, Čeština, Polský, Jiné jazyky, Švýcarský
Uveřejněno: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients’ business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
• Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
• Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
• Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
• Keep salesperson/Customer Service Rep up to date at all times.
• Keep project admin up-to-date at all times and maintain accurate records of all costs.
• Check projects costs for accuracy and match to purchase order.
• Exercise sound judgment in keeping supervisor informed of potential difficulties.
• Inform supervisor of all issues affecting cost, quality and turn-around.
• Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translation Project Coordinator

Title: Translation Project Coordinator
Plat : £24 - 29K
Umístění : Paris - Ile de France, France
Jazyky : Angličtina, Francouzština, Neměcký
Uveřejněno: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients’ business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
• Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
• Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
• Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
• Keep salesperson/Customer Service Rep up to date at all times.
• Keep project admin up-to-date at all times and maintain accurate records of all costs.
• Check projects costs for accuracy and match to purchase order.
• Exercise sound judgment in keeping supervisor informed of potential difficulties.
• Inform supervisor of all issues affecting cost, quality and turn-around.
• Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Entry Level Translation Project Coordinator

Title: Entry Level Translation Project Coordinator
Plat : USD25 - 35.000
Umístění : New York - New York, United States of America
Jazyky : Angličtina, Francouzština, Neměcký, Italština, Portugalština, Ruský, Španělština, Řecký, Jiné jazyky
Uveřejněno: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients’ business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
• Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
• Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
• Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
• Keep salesperson/Customer Service Rep up to date at all times.
• Keep project admin up-to-date at all times and maintain accurate records of all costs.
• Check projects costs for accuracy and match to purchase order.
• Exercise sound judgment in keeping supervisor informed of potential difficulties.
• Inform supervisor of all issues affecting cost, quality and turn-around.
• Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Stephanie emailing to GTS.Recruit@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translator Japanese – UK English (m | f)

Title: Translator Japanese – UK English (m | f)
Plat : competetive salary
Umístění : Hessen, Germany
Jazyky : Angličtina, Japonec
Uveřejněno: 6th Feb 2012

Description:
Continue.

Thanks to our products Wii™ and Nintendo 3DS™, we are one of the leading manufacturers of video games and consoles in the field of Interactive Entertainment. Our intention is to reach everyone with our products – regardless of age, gender or experience with games. A strong and motivated team, superior quality, new concepts, the creative development and implementation of game ideas, combined with a sophisticated sales strategy, enable us to constantly surprise you with new and innovative products.

Our European localisation and development department in Frankfurt am Main (Germany) is looking for a

Translator Japanese – UK English m | f
– full-time –

Nintendo of Europe is looking for a UK English native speaker with an excellent knowledge of the Japanese language to take up a full-time position within our software localisation team.

Your tasks
- Translate materials from Japanese into UK English
- Edit translations to ensure accuracy and quality
- Adapt US English text into UK English
- Support other translators (French, German etc.) using UK English as their source language
- Work within a team of translators

Requirements
- Thorough knowledge of UK English to a native level
- Proficiency in Japanese
- A degree in Japanese or translation, or previous experience in a similar role
- Familiarity with Microsoft Office
- Teamwork and flexibility
- Personal interest in video games is desirable but not essential

Knowledge of German is not required, as office business is conducted entirely in English.

Applications should include a CV, cover letter and references, all in English.

A multi-faceted role within a team of talented colleagues awaits the successful applicant. We look forward to receiving your application through our website.

Nintendo of Europe GmbH
Human Resources
Nintendo Center
63760 Großostheim
Germany

Translation Project Coordinator

Title: Translation Project Coordinator
Plat : £24 - 29K
Umístění : Madrid, Spain
Jazyky : Angličtina, Francouzština, Neměcký, Španělština
Uveřejněno: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients’ business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
• Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
• Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
• Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
• Keep salesperson/Customer Service Rep up to date at all times.
• Keep project admin up-to-date at all times and maintain accurate records of all costs.
• Check projects costs for accuracy and match to purchase order.
• Exercise sound judgment in keeping supervisor informed of potential difficulties.
• Inform supervisor of all issues affecting cost, quality and turn-around.
• Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translation Project Coordinator

Title: Translation Project Coordinator
Plat : EUR 38.000 - 45.000
Umístění : Luxembourg
Jazyky : Angličtina, Holandský, Francouzština, Neměcký, Španělština, Vlámský
Uveřejněno: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients’ business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
• Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
• Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
• Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
• Keep salesperson/Customer Service Rep up to date at all times.
• Keep project admin up-to-date at all times and maintain accurate records of all costs.
• Check projects costs for accuracy and match to purchase order.
• Exercise sound judgment in keeping supervisor informed of potential difficulties.
• Inform supervisor of all issues affecting cost, quality and turn-around.
• Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translation Team Leader

Title: Translation Team Leader
Plat : £35 - 39K
Umístění : Central London - London, United Kingdom
Jazyky : Angličtina, Dánský, Holandský, Francouzština, Neměcký, Portugalština, Španělština, Švédský, Polský, Švýcarský
Uveřejněno: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients’ business meet their communication challenges and support their global strategies.

This position serves as the main contact person between our major clients (internal and external) and our global network of linguists. It is responsible for managing complex projects as well as specific production teams including junior and senior PCs and freelancers, communicating specific detailed instructions to foreign speaking linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.
KEY RESPONSIBILITIES:

• Train and provide feedback to Supervisor on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Ensure that Quality Checks have been carried out satisfactorily. Monitor that assigned PCs follow established procedures consistently for all administrative tasks and every aspect of the project.
• When required, organize production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop GTS translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.
• Support CRLs and other GTS Mgt members in translations estimate analysis and preparation.
• Manage in-house freelancers efficiently and cost effectively.
• Select and assign translation teams, negotiate deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
• Keep salesperson/Customer Service Rep up to date at all times.
• Exercise sound judgment in keeping supervisor informed of potential difficulties such as issues affecting cost and turn-around.
• Hands-on production involvement such as checking completeness and accuracy of translation prior to delivery to client or sending it to typesetting if needed.
QUALIFICATIONS AND KEY ATTRIBUTES:

-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Excellent written and spoken skills in English plus one, ideally two additional languages to mother tongue
standard
-Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Strong knowledge of desktop publishing software (QuarkXPress, Framemaker)
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations.
-Expert translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum four year previous experience in translation services, including three years Senior Project –
Management/Coordination experience.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time sensitive environment
-Ability to communicate accurately detailed instructions to linguists
-Detail and service oriented
-Clear sense of accountability

PERSONAL ATTRIBUTES:

Flexible team player
Superior Interpersonal skills.
Can mix and relate well to all levels.
Demonstrated ability to work well under pressure and unsupervised.
Flexibility to work overtime required.
Professional demeanor.
Focused on goals and the overall team and company objectives
Self-motivated and pro-active
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Campaigner - Balkans

Title: Campaigner - Balkans
Plat : £34,032
Umístění : Central London - London, United Kingdom
Jazyky : Chorvatský, Srbský, Bosenské
Uveřejněno: 6th Feb 2012

Description:
Location: London
Salary: £34,032
Fixed-term contract to March 2013

The Europe and Central Asia Programme of Amnesty International Secretariat is looking for a campaigner to lead its campaigning work on the Balkans.

About the role

Working as part of a team, you’ll develop strategies and actions to mobilize the organization's worldwide membership to campaign effectively against human rights violations. Coordinating actions and supporting both AI and outside networks, you’ll make sure we have the biggest possible impact. It’s about increasing our capacity in the fight for human rights in the Balkans through sustainable growth, building a stable, well-informed constituency of activists and doing it all in line with our international policy and campaigns. So as well as producing campaigning materials and organising events, we’ll expect you to evaluate, monitor, review and report on our ongoing activities.

About you

You will act as a focal point to provide advice to membership on actions, develop campaigning materials for them, and help organize other campaigning events. You will need proven campaigning experience, first hand working experience or knowledge in the Balkans, interest and understanding of human rights and political judgement. You will also need to have the sensitivity to the cultures and peoples of the region, effective writing and communication skills and an understanding of membership organizations.

About us

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they’re denied. Already our network of almost three million members and supporters is making a difference in 150 countries. And whether we’re applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we’re all inspired by hope for a better world. One where human rights are respected and protected by everyone, everywhere.

For further information about this and our other current vacancies, and to apply online, please visit our website www.amnesty.org/jobs

Closing date: 15th February

CVs will not be accepted.

Corporate Planning Analyst

Title: Corporate Planning Analyst
Plat : 45,000 per annum
Umístění : Cambridgeshire - East Anglia, United Kingdom
Jazyky : Angličtina
Uveřejněno: 4th Feb 2012

Description:
Leading Financial Service Support Company
Corporate Planning Analyst

Reports To: Managing Director

An exciting opportunity to join a rapidly growing financial services company and impact directly on its growth strategy. You will deal directly with the decision makers in translating and implementing our growth strategy throughout the company and liaise directly with the board.
Job Purpose:

To support the Managing Director in corporate planning and strategic development, in preparation for business growth.

Key Accountabilities:

• Experience of business case generation, and presentation of findings/recommendations to Senior Managers & Directors
• Via a consultative management style, to work with key stakeholders and senior management to deliver and drive projects and change through to completion
• Collation and presentation of monthly board report – includes presenting headlines to the Board of Directors as requested
• Undertake research to deliver commercial focused recommendations
• Support the Managing Director with day-to-day business activities as required
• Liaise with relevant departments to gather information on functional processes and requirements

Technical Competencies:

• Project Management experience – PRINCE2 or formal training would be desirable
• Understanding and delivery of process development and change management
• Delivery of process changes, and proven experiences of engaging with staff at all levels
• High level of ability with Microsoft Excel, Powerpoint and Word
• Knowledge of ISO 9001 would be an advantage

Behavioural Competencies

• Proactive, self-motivated and strong inter-personal skills;
• Excellent written and verbal communications skills;
• Strong problem solving and analytical skills;
• Ability to challenge current processes and develop effective alternate solutions
• Attention to detail
• Calm under pressure and able to work accurately to tight deadlines

This role profile is not intended to be exhaustive and the role holder will be expected to act with flexibility and to undertake any duties commensurate with this level of responsibility.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.

Business Intelligence Analyst

Title: Business Intelligence Analyst
Plat : £35,000 per annum
Umístění : Cambridgeshire - East Anglia, United Kingdom
Jazyky : Angličtina
Uveřejněno: 4th Feb 2012

Description:
Business Intelligence Analyst
Reports To: Head of Products

Job Purpose

The Business Intelligence Analyst (BIA) is responsible to Head of Products for Business modelling, creating business case analysis and ad hoc reports to senior management.

Main Responsibilities

Responsible for Business Analysis, researches information and provides business models for different internal stakeholders.It encompasses market research, analysis of data generated by the company, and liaising with third parties to capture accurate information for the business models.

Key person for Business Intelligence, liaises with internal and external stakeholders to collect and improve the quality of customer profiling, programs utilisation. Analysis, draws conclusions and disseminates operational performance data, ensuring its clarity and adapts for both internal and external purposes.

Implement and assist on the implementation of new services, systems, processes and corporates.

Identifies, acts upon and reports on any operational constraints to a successful achievement of the responsibilities, ensuring that best practices are disseminated across the business.

Knowledge and Skills

- A relevant Business Modelling and Analysis experience.
- Excellent management skills, a clear communicator with an upmost sense of ownership.
- Flexibility, focus and ability to work under pressure.
- Knowledge of data mining and reporting tools welcomed.
- Planning Organisation and Reporting

The job-holder will report adequately and in a timely manner, with a strong sense of discipline.

Ensures two-way communication between the area and business stakeholders.

Problem Solving

Identifies and analyses conditions and critical success factors for the various scenarios that are submitted to analysis. Using a Problem Impact Solution approach, will collaborate proactively on the resolution and dissemination of solutions for operational constraints, highlighting legal, fiscal, and regulatory issues.

Identifies and reports on constraints that affect the business.

Key Relationships

Business Analyst – Will work closely in cooperation with the business analyst operations, and other key people for CRM and Telephony information.

IT team –For any system changes that enable the business to produce better and more comprehensive information.

Sales and KAM team – The job-holder will support the Sales functions with BI from new markets and industries.

Context and dimensions

This position represents, for WhiteConcierge, a key element to develop know-how and to prepare expert knowledge for the industry and WCL clients. It’s an essential driver for the company’s entry into new markets and ventures.

The successful job-holder will join a growing team, that will gain internal and external weight and responsibility in helping to shape the companies future.

WhiteConcierge is the world’s leading business-to-business concierge provider, serving organisation’s members all over the world.

A PCIDSS Level 1 compliant organisation, WhiteConcierge provides services on a 24/7/365 basis, working in a multicultural, multilingual open space customer service environment.

WhiteConcierge serves national and foreign customers, based in various time zones, with different cultures and expectations.

Customer Service Reporting Analyst

Title: Customer Service Reporting Analyst
Plat : Competitive Salary Offered
Umístění : Galway - West, Ireland
Jazyky : Angličtina
Uveřejněno: 4th Feb 2012

Description:
BioWare Ireland is looking for a Customer Support (CS) Reporting Analyst to join their Global Customer Support Team. The Customer Support Business will transform data into actionable business intelligence through the use of modelling and advanced statistical procedures, ultimately improving efficiencies and performance and the quality of customer interactions.

This is a highly visible, hands-on role, as the candidate will work directly with stakeholders in the development and application of reporting and data statistical models throughout the Call Centre operation and beyond.

The CS Reporting Analyst will report directly to the Director of Customer Service.

Company Overview:

BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.

Duties & Responsibilities:

• Data mine metrics and key indicators to discover root causes for customer dissatisfaction.
• Conduct trending analysis to identify performance gaps, highlight strengths, and provide recommended corrective actions.
• Create actionable items out of findings to drive improvement in customer experience measures and volume drivers including: (ex. enhanced training requirements, performance management strategies, content creation, help pages, and other customer facing interactions).
• Perform complex data analysis in support of ad-hoc reporting requests.
• Use and support database applications and analytical tools: evaluate data quality, applications, and functions.
• Compiling and reporting key metrics on a weekly basis to analyze the performance of our global customer service performance.
• Collaborating with teams across the call centre operation to provide analytical and modelling breakthroughs on key Customer Support performance and efficiencies.
• Hands on ideation, creation, presentation, scoring and deployment of call centre/agent and business related behavioural and predictive models, using a variety of statistical procedures and best-in-class analytic practices.
• Apply customer segmentation/statistical clustering for interaction management.
• Helping develop business requirements for marketing data mart(s).
• Working with local Customer Service operations and Outsource Operations Managers to optimize our customer service partner performance, including identifying issues and opportunities to improve quality, service level, and lower costs.
• Liaising with our outsource partners to better understand and identify trends and issues.
• Identifying best practices and trends across vendors that can be leveraged to drive continued performance improvements.
• Supporting Senior Management on all relevant customer service analyses, including continual definition of best metrics and reporting methods.

Skills and Qualifications

Essential
• 5+ years of experience in call centre MIS /modelling/statistical analysis role.
• Degree or above in Mathematics, Statistics, Operations Research, or related field of study or equivalent experience
• Solid history of Customer Experience analytics with global operations with recurring billing service support models.
• Project management experience.
• Proficiency in Tableau and Microstrategy Business Intelligence software preferred.
• Knowledge of advanced Excel functions (e.g., creating formulas, pivot tables)

Desirable:
• Campaign management tools
• Ability to work with a large, varied work portfolio
• Experience in data warehouse environment.

Person Specification
• Excellent oral and written communication skills with fluency in English essential.
• Excellent collaborative skills.
• Consultative and customer-facing skills.
• Excellent analytical and problem solving skills with hands on experience working with large datasets.

Please Note:
Applicants must be eligible to work in Ireland without company sponsorship