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Helpdesk with German

Title: Helpdesk with German
Plat : do negocjacji
Umístění : Bydgoszcz - kujawsko-pomorskie, Poland
Jazyky : Angličtina, Neměcký
Uveřejněno: 8th Feb 2012

Description:
Helpdesk with German
Bydgoszcz

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

- Shift work,
- Work on the 1sth line support,
- International customer support
- The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
- The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
- Keeping users appraised of progress.
- The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.
- Schichtarbeit,
- Arbeit an der ersten Support-Linie,
- Betreuung von internationalen Kunden,
- Lösung von technischen Problemen die Rechner, Windows XP, MS Office und Netzwerk betreffen,
- Schnelle und angemessene Reaktion auf ankommende Anträge,
- Informierung der Kunden über die Ausführung von Anmeldungen

Job Requirements

- Fluent German: spoken and written
- English would be a great advantage
- Basic knowledge on Windows, MS Office
- Basic computers skills
- Teamwork skills
- Responsibility
- Communicativeness
- The accuracy and commitment to work
- The ability to act swiftly and make decisions
- Good organization of work
- Fließend Deutsch,
- Grundkenntnisse in Englisch,
- Grundkenntnisse in Windows, MS Office,
- Grundkenntnisse in Rechnerbedienung,
- Fähigkeit zur Gruppenarbeit,
- Zuverlässigkeit,
- Gute Kommunikationsfähigkeiten,
- Genauigkeit und Einsatz in die Arbeit,
- Fähigkeit zum schellen Handeln und treffen von Entscheidungen,
- Gute Arbeitsorganisation

Additional Information

The position will be located in our office in Bydgoszcz.
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Customer Operations Relationship Manager (English & German)

Title: Customer Operations Relationship Manager (English & German)
Plat : Competitive package (base + bonus + benefits)
Umístění : Lisboa - Grande Lisboa, Portugal
Jazyky : Angličtina, Neměcký
Uveřejněno: 8th Feb 2012

Description:
Customer Operations Relationship Manager:

Cisco seeks a Customer Operations Relationship Manager to support Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.

Relationships:

• Reports to Customer Service Operations Manager in European Markets Theatre
• Manage Relationships with Customers aligned with Customer Segmentation service offerings.
• Manage Relationships with designated Geo/Segment Sales Teams.
• Represent Customer and Sales with cross functional teams – pivotal role
Responsibilities:
• Provides Customer account support in line with customer segmentation offerings
• Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload
• Support Customers and Sales from on pre-book to post-booking activities
• Develops strong overview and drives Process, Tool and business flow improvements
• Identifies Customer and Sales Process, Tools and Training opportunities.
• Engages and represents Customers and Sales with cross-functional teams
• Attends weekly Sales Commit calls, keep track and obtain early business visibility
• Maintains a set of projects and initiatives which require cross functional partnerships
• Maintains high levels of Customer and Sales satisfaction levels
• Supports Customer and Sales Key performance indicators and metrics improvement initiatives

Technical Skills:

• Excellent GERMAN and ENGLISH written and spoken (essential)
• Strong verbal and written communication skills (essential)
• Excel to intermediate level e.g. trending analysis, reports etc (essential)
• Developing and redesigning business processes and presentation skills (advantageous)
• Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous)
• Any other European Languages (advantageous)
Soft Skills:
• Above average interpersonal and relationship skills
• High levels of Customer orientation and service excellence
• Efficient collaborative skills with internal / external customers and cross functional teams
• Ability to prioritize and capacity to work under pressure and tight deadlines
• Excellence in problem solving and decision making
• A “can do” and positive attitude, proactive engagement and solutions seeking
• Team work, ability to share, trust and gain credibility across the board
• High levels of Accountability and Ownership
• Open to change and work under a constant business change environment
• Goals and objectives orientation

I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH

Title: I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH
Plat : D.O.E
Umístění : Barcelona - Cataluña, Spain
Jazyky : Angličtina
Uveřejněno: 8th Feb 2012

Description:
Company offering specialised consultation in optimizing the technical and human resources departments of customer service, adapting to the needs of your organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of your call centre, playing an essential part in the creation of value to the customer and therefore a source of great benefit to your business, increasing efficiency and reducing costs.

We are looking for an English Speaking Service Manager, to join the helpdesk team of an international company.

The TASKS will be:

-To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI`s.
- Manage team of 25 - 60 people.
-Manage client relationships at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and required quality standards.
-To achieve maximum cost effectiveness of services
-Development of the site structure and management team
-Developing a culture of continuous improvement
-Ensure SLAs and procedures of all services are met

- WE OFFER:
- Multinational dynamic working environment
- Start date beginning of February
- Full time position fron Monday to Friday.
-Weekly rotating shifts: from 9 a.m. to 6:30 p.m.
- Working area: Central Barcelona
- Salary dependent on experience.

Requirements;
-Very fluent English.
-Strong leadership skills with ability to manage large groups of people.
-Strong verbal/written communication and facilitation skills.
-Strong interpersonal skills.
-Customer relationship management skills.
-Demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
-Effective problem solving skills.
-Change management.

Network Operator with French or German

Title: Network Operator with French or German
Plat : do negocjacji
Umístění : Bydgoszcz - kujawsko-pomorskie, Poland
Jazyky : Angličtina, Francouzština, Neměcký
Uveřejněno: 8th Feb 2012

Description:
Network Operator with French or German
Bydgoszcz

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

The day-to-day management and operation of all systems used for the transmission of data, voice, text facsimile, image and video, within an organisation’s communications network infrastructure.

The provision or co-ordination of responses to customers of the services, including the operation of incident, problem and change management. Management of network performance, capacity, service quality and the provision, as required, of direct or indirect labour resources to enhance, maintain, or repair operational systems.

Job Requirements

- Familiar with computer networks; ability to diagnose and locate network problems.
- Good French or German, spoken and written (min. Intermediate level)
- Good English, spoken and written - will be an advantage
- Higher technical education with Bachelor’s or Master degree
- Knowledge of LAN/WAN and TCP/IP technologies and protocols
- Familiarity with Cisco protocols and routers/switches management
- Ability to identify and troubleshoot network connections
- CCNA certificate or course will be very welcome

TRAVEL AGENT - DUTCH, ENGLISH SPEAKER

Title: TRAVEL AGENT - DUTCH, ENGLISH SPEAKER
Plat : atrakcyjne
Umístění : Kraków - małopolskie, Poland
Jazyky : Angličtina, Holandský
Uveřejněno: 8th Feb 2012

Description:
TRAVEL AGENT - DUTCH, ENGLISH SPEAKER

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia, Poland and India. Intelenet constantly focuses on providing effective solutions to global organizations seeking to reduce costs while consistently maintaining superior service level.
Our Value driven Culture ensures a work environment that is open, transparent
and encourages excellence at work. Intelenet in May 2011 became a part of the 100,000 strong Serco family across the globe and this presents us with tremendous prospects as we chart our new journey together.

Due to the growth of our Intelenet European Services Center in Kraków, we have new job opportunities for you. Currently we are looking for candidates for the position of:

TRAVEL AGENT – DUTCH, ENGLISH SPEAKER
Ref. no: TLJ/TA/01312012
Kraków
full-time

Customer Service Executive with Dutch language, within a team dedicated to our travel industry client, will be responsible for handling inbound calls and chat requests from customers. The basic job function is to interpret customer need and provide customer satisfaction by helping them resolve their enquiries, in a manner that will result in the highest levels of customer care and prompt resolution.

We expect:
- Excellent written and oral skills of Dutch.
- Very good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.

We offer:
- Full-time employment contract.
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.

Please include the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Intelenet European Services Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process".

Please, check our website http://www.intelenetglobal.com/
Find us on Facebook http://www.facebook.com/home.php#!/pages/Intelenet-European-Services-Sp-z-oo/208996049128957

Customer Service Agent, Portuguese

Title: Customer Service Agent, Portuguese
Plat : 14,184
Umístění : Barcelona - Cataluña, Spain
Jazyky : Portugalština, Španělština
Uveřejněno: 8th Feb 2012

Description:
GRUPOMST is made up of ten companies providing inbound and outbound call services. We are located in the centre of Barcelona. We have 450 employees, mostly pan European.

GRUPOMST employees enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST

We are recruiting an agent with NATIVE PORTUGUESE and very fluent Spanish for several inbound services.

Main duties include:
- Handling customer queries and complaints.
- Assisting customers with router and modem issues.
- Administration tasks.

We offer:
- Multinational dynamic working environment
- Immediate incorporation
- Full time position from 9:00h to 19:00 h.
- Working area: Central Barcelona
- Competitive Salary: 1079 euros gross / month + 103 gross/month bonus language.

Client Services Manager (English & French)

Title: Client Services Manager (English & French)
Plat : Competitive package (base + bonus + benefits)
Umístění : Amsterdam - Noord-Holland, The Netherlands
Jazyky : Angličtina, Francouzština
Uveřejněno: 8th Feb 2012

Description:
It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.

Position in the Customer Success team

The Client Services Manager will be the primary contact for a territory of accounts to drive the deployment, adoption and retention of their WebEx service. They will project manage the WebEx implementation and deployment through its various phases: Planning, Awareness, Knowledge, and Adoption.

The Client Services Manager will also work very closely with various interdepartmental teams to define additional ways to grow usage and expand the revenue within your module of clients. They will work on complex customer projects where independent analysis of data and issues is required to achieve the expected results; the key objectives are to ensure overall customer satisfaction and retention, while increasing the usage and revenue within a defined large account customer account module.

Overall Responsibilities:
• Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
• Plan, direct and schedule activities on behalf of the client. Monitor the project from initiation through delivery
• Organize the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
• Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization
• Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
• Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
• Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
• Maintain consistent and effective pro-active communication with the assigned account base
• Ensure prompt customer issue resolution with the appropriate WebEx organizations, striving for maximum customer satisfaction
• Exhibit leadership by providing suggestions for improving processes and the approach in managing customers

Desired Qualifications & Experience:
• 4-year college degree
• 4 years experience in a customer facing position. Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth
• Proven project management skills
• Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole
• Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
• Proven ability to effectively present and communicate to all levels of an organization, especially senior management levels
• Exceptional organizational, written and verbal communication skills
• Understanding of the web and security on the web (firewalls, proxy settings, network connections, etc)
• Technical Aptitude: Ability to understand and translate technical requirements from customer and internal technical teams
• Ability to work in a team environment, and assist other team members to achieve team- oriented objectives
• Supervision - Must possess the ability to manage day-to-day work with minimal supervision
• Well organized and articulate; must be able to execute effectively after receiving general instructions for new assignments
• Ability to achieve objectives in a dynamic and interrupt-driven environment
• Native French speaker with excellent level of English.

THE POSITION IS BASED IN THE NETHERLANDS

HELPDESK, GERMAN, TURKISH

Title: HELPDESK, GERMAN, TURKISH
Plat : 18,582
Umístění : Barcelona - Cataluña, Spain
Jazyky : Neměcký, Turecký
Uveřejněno: 8th Feb 2012

Description:
Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting agents for a helpdesk with fluent German and Turkish for a vibrant international company based in the centre of Barcelona.

Main Responsibilities:
- Help Desk technical support.
- Handling client queries about software, hardware or networking (routers, net connection etc) and solving general computer issues.

WE OFFER:
- Full on the job training.
- Dynamic multinational work environment
- Immediate Incorporation
- Full time position Monday to Friday, weekends, morning, evening and night shifts.
- Working area: Barcelona.
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Competitive salary: 17.406 euros gross/year + restaurant vouchers and medical insurance.
- Job security.

Service Desk unit for German speaking customers - with English and German

Title: Service Desk unit for German speaking customers - with English and German
Plat : Competitive Salary Scheme
Umístění : Ostrava - Moravsko-slezska, Czech Republic
Jazyky : Angličtina, Neměcký
Uveřejněno: 8th Feb 2012

Description:
German speaking wanted

Form of employment:
Permanent, Full Time
Location:
Czech Republic; Ostrava
Organization:
Managed services and transformation
Application period:
Thursday, December 01, 2011 - Tuesday, January 31, 2012

We are looking for suitable candidates for Service Desk unit for German speaking customers.

Responsibilities:

Incident management role according to ITIL process
Communication with German speaking customers
Responsible for quality coordination of German support virtual team
Creating and solving incidents and request according customer requirements and our instructions

Requirements:

independent workstation maintanance
system and software installation
MS Office and IE settings
Firewall and network settings
English skills on advanced level
German skills on advanced level
PC advanced user skills
Basic knowledge of network

We offer:

Permanent working contract
Multinational company environment, German use on daily basis
Trainings, technical courses and English lessons
Career path and personal growth
Competitive financial evaluation
Benefit programme (one additional week of holiday, food vouchers, pension and capital life insurance, life anniversary rewards, MS Office Suite for home use, flu vaccination, coffee & tea refreshment)

Place of work:

Ostrava

In case of this position recommendation by our employee please mention his/ her first name and surname in your application.

Contact for this job:

Best regards,
Tieto Corporation

Client Services Manager (English & German)

Title: Client Services Manager (English & German)
Plat : Competitive package (base + bonus + benefits)
Umístění : Amsterdam - Noord-Holland, The Netherlands
Jazyky : Angličtina, Neměcký
Uveřejněno: 8th Feb 2012

Description:
It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.

Position in the Customer Success team

The Client Services Manager will be the primary contact for a territory of accounts to drive the deployment, adoption and retention of their WebEx service. They will project manage the WebEx implementation and deployment through its various phases: Planning, Awareness, Knowledge, and Adoption.

The Client Services Manager will also work very closely with various interdepartmental teams to define additional ways to grow usage and expand the revenue within your module of clients. They will work on complex customer projects where independent analysis of data and issues is required to achieve the expected results; the key objectives are to ensure overall customer satisfaction and retention, while increasing the usage and revenue within a defined large account customer account module.

Overall Responsibilities:
• Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
• Plan, direct and schedule activities on behalf of the client. Monitor the project from initiation through delivery
• Organize the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
• Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization
• Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
• Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
• Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
• Maintain consistent and effective pro-active communication with the assigned account base
• Ensure prompt customer issue resolution with the appropriate WebEx organizations, striving for maximum customer satisfaction
• Exhibit leadership by providing suggestions for improving processes and the approach in managing customers

Desired Qualifications & Experience:
• 4-year college degree
• 4 years experience in a customer facing position. Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth
• Proven project management skills
• Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole
• Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
• Proven ability to effectively present and communicate to all levels of an organization, especially senior management levels
• Exceptional organizational, written and verbal communication skills
• Understanding of the web and security on the web (firewalls, proxy settings, network connections, etc)
• Technical Aptitude: Ability to understand and translate technical requirements from customer and internal technical teams
• Ability to work in a team environment, and assist other team members to achieve team- oriented objectives
• Supervision - Must possess the ability to manage day-to-day work with minimal supervision
• Well organized and articulate; must be able to execute effectively after receiving general instructions for new assignments
• Ability to achieve objectives in a dynamic and interrupt-driven environment
• Native German and excellent level of English. Additional European languages, such as Spanish, are a plus.

THE POSITION IS BASED IN THE NETHERLANDS

Portuguese, Italian or French speaking Reservation Agent - US AIRWAYS!!!

Title: Portuguese, Italian or French speaking Reservation Agent - US AIRWAYS!!!
Plat : Excellent
Umístění : Merseyside - North West, United Kingdom
Jazyky : Francouzština, Italština, Portugalština
Uveřejněno: 8th Feb 2012

Description:
Take your career to new heights with US Airways!

US Airways is currently seeking bilingual Reservation Representatives for their Liverpool Contact Centre.

What makes an airline take off? At US Airways we think it's the people. That's why we've built a diverse workforce that brings a world of different talents to our company.

US Airways is the fifth largest domestic airline employing more than 35,000 aviation professionals worldwide. US Airways, US Airways Shuttle and US Airways Express operate approximately 3,500 flights per day and serve more than 230 communities in the U.S., Canada, Europe, the Caribbean, Latin America and the Middle East. US Airways is a member of the Star Alliance network, which offers our customers 18,000 daily flights to 965 destinations in 162 countries worldwide. Additional information on US Airways can be found at www.usairways.com.

Besides free travel to over 230 destinations worldwide, we offer great benefits and even greater opportunities for advancement. So if a career in the airline industry gets your jets revving, apply to US Airways today and work for US!

Location

US Airways Liverpool is a European oriented Customer Contact Centre located in the heart of Liverpool, England. The Contact Centre moved into a brand new facility in November 2010 and currently employs approximately 100 people in a multicultural environment.

The purpose of US Airways European Contact Centre is to generate international airline bookings and provide customers with excellent customer service.

The Job

Our Reservations Representatives receive inbound calls from our international customers and meet their travel needs by providing efficient and courteous service in their language of choice. From making new reservations to changing flights and solving problems, the Representative handles a variety of calls which ensures the job is always interesting.

Our Reservations Sales Representatives take calls in the local languages from Belgium, Brazil, France, Germany, Greece, Italy, Portugal, Spain, Switzerland, UK and Ireland.

Our lines are open 365 days a year from 7:00 to 20:00 on weekdays and from 8:00 to 16:00 on weekends and we work in shifts.

The Training

Training is paid and consists of classroom as well as on the job training. The initial paid training period lasts 5 weeks.

Job Qualifications

• Bilingual written and oral fluency in English and in one of the following languages: Portuguese, Italian or French. Language skills are tested in the interview process.

• GCSE or O-Level English and Math or equivalent

• Demonstrated ability and work experience in customer service

• Flexibility to work variable shifts, weekends and holidays as required

• Ability to function effectively in a fast paced environment and handle difficult customer service interactions

• Applicant must be eligible to work in the UK

• Proficient in computer and keyboard skills

• Prior Contact Centre experience is a plus

All candidates must pay for their own travel expense for interviewing and relocation.

The training for this full time position will start April 2012.

CUSTOMER CARE, PORTUGUESE, FRENCH

Title: CUSTOMER CARE, PORTUGUESE, FRENCH
Plat : 15,564
Umístění : Barcelona - Cataluña, Spain
Jazyky : Francouzština, Portugalština, Španělština
Uveřejněno: 8th Feb 2012

Description:
CUSTOMER SERVICE AGENT NATIVE PORTUGUESE&FRENCH

GRUPOMST is made up of ten companies providing inbound and outbound call services. We are located in the centre of Barcelona. We have 450 employees, mostly pan European.

GRUPOMST employees enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST

Also, the company has pioneered the application of principles established by the Equality Act.

We are recruiting NATIVE PORTUGUESE and FRENCH speakers to add to our customer service team.

MAIN TASKS:
- Customer service
- Dealing with queries and complaints.
- Back office tasks.

WE OFFER:
- Good work environment
- Immediate incorporation
- Full time position from 10:00 h to 19:00 h.
- Working area: Barcelona centre
- Competitive Salary: 1194 euros gross / month + 103 gross/month bonus language

REQUIREMENTS:
- Minimum of 6 months experience as customer service agent.
- Native Portuguese or very high
- Native French or very high
- Medium level of English.

Helpdesk Operator with knowledge of Dutch

Title: Helpdesk Operator with knowledge of Dutch
Plat : do negocjacji
Umístění : Bydgoszcz - kujawsko-pomorskie, Poland
Jazyky : Angličtina, Holandský
Uveřejněno: 8th Feb 2012

Description:
Helpdesk Operator with knowledge of Dutch
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

• Shift work,
• Work on the 1sth line support,
• International customer support
• The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
• Keeping users appraised of progress.
• The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

• Fluent (spoken and written) in Dutch
• English would be a great advantage
Basic knowledge on Windows, MS Office
• Basic computers skills
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment to work
• The ability to act swiftly and make decisions
• Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

TRAVEL AGENT - FRENCH SPEAKER

Title: TRAVEL AGENT - FRENCH SPEAKER
Plat : atrakcyjne
Umístění : Kraków - małopolskie, Poland
Jazyky : Angličtina, Francouzština
Uveřejněno: 8th Feb 2012

Description:

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia, Poland and India. Intelenet constantly focuses on providing effective solutions to global organizations seeking to reduce costs while consistently maintaining superior service level. Our Value driven Culture ensures a work environment that is open, transparent and encourages excellence at work.

Intelenet in May 2011 became a part of the 100,000 strong Serco family across the globe and this presents us with tremendous prospects as we chart our new journey together.

Due to the growth of our Intelenet European Services Center in Kraków we are looking for multilingual, motivated individuals who have the drive to succeed in a fast growing industry. Currently we are looking for candidates for the position of:

Travel Agent – French, English Speaker
Kraków

full-time / part-time job
Travel Agent with French language, within a team dedicated to our travel industry client, will be responsible for handling inbound calls and chat requests from customers. The basic job function is to interpret customer need and provide customer satisfaction by helping them resolve their enquiries, in a manner that will result in the highest levels of customer care and prompt resolution.

We expect:
- Excellent written and oral skills of French.
- Very good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.
- Experience in the travel industry will be an advantage.

We offer:
- Full-time or part-time employment contract.
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.
- Experience in the travel industry will be an advantage.

Please include the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Intelenet European Services Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process".

Please, check our website http://www.intelenetglobal.com/
Find us on Facebook http://www.facebook.com/home.php#!/pages/Intelenet-European-Services-Sp-z-oo/208996049128957

Helpdesk Operator with knowledge of Swedish

Title: Helpdesk Operator with knowledge of Swedish
Plat : do negocjacji
Umístění : Bydgoszcz - kujawsko-pomorskie, Poland
Jazyky : Angličtina, Švédský
Uveřejněno: 8th Feb 2012

Description:
Helpdesk Operator with knowledge of Swedish
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

• Shift work,
• Work on the 1sth line support,
• International customer support
• The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
• Keeping users appraised of progress.
• The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

• Fluent (spoken and written)in Swedish
• English would be a great advantage
Basic knowledge on Windows, MS Office
• Basic computers skills
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment to work
• The ability to act swiftly and make decisions
• Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Helpdesk Operator with knowledge of Finnish

Title: Helpdesk Operator with knowledge of Finnish
Plat : do negocjacji
Umístění : Bydgoszcz - kujawsko-pomorskie, Poland
Jazyky : Angličtina, Finský
Uveřejněno: 8th Feb 2012

Description:
Helpdesk Operator with knowledge of Finnish
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

• Shift work,
• Work on the 1sth line support,
• International customer support
• The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
• Keeping users appraised of progress.
• The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

• Fluent (spoken and written) in Finnish
• English would be a great advantage
Basic knowledge on Windows, MS Office
• Basic computers skills
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment to work
• The ability to act swiftly and make decisions
• Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Customer Service Center Agent Dutch

Title: Customer Service Center Agent Dutch
Plat : Dependent on Experience
Umístění : Nordrhein-Westfalen, Germany
Jazyky : Angličtina, Holandský, Neměcký
Uveřejněno: 8th Feb 2012

Description:
Customer Service Center Agent Dutch

Experienced, full time, IT & Telecom, Service Center GmbH arvato direct services Gütersloh, North Rhine-Westphalia, Gütersloh

Introducing ourselves:

arvato is an internationally networked outsourcing providers. More than 60,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media.

Your challenges
- Friendly and competent Business Partner Support
- Telephone and written support of queries regarding partner loyalty programmes
- Usage of various software applications
- Data base administration, documentation and administration of all customer queries

Your profile
- Very good language skills: Fluent in dutch – written and spoken – and good knowledge of German and/or English
- Commercial education beneficial
- Extensive customer and service orientation as well as enjoying telephone contact with customers
- Substantial knowledge of Microsoft products: Windows Server, Networking and rights management
- Flexible and working well in a team

What we have to offer:
- Subject to social insurance contribution
- Social security benefits (holiday pay and Christmas bonus)
- Several weeks of paid classroom and on-the-job training
- Exciting international working atmosphere
- Very good access by public transport

In order to ensure a timely processing of your application, we recommend an online application, e-Mail by clicking "apply" or by mail:
Recruiting Services (arvato direct services GmbH)
Bianca Sundermann
Postfach 90 20 00
33312 Gütersloh

Helpdesk Operator with knowledge of Danish

Title: Helpdesk Operator with knowledge of Danish
Plat : do negocjacji
Umístění : Bydgoszcz - kujawsko-pomorskie, Poland
Jazyky : Angličtina, Dánský
Uveřejněno: 8th Feb 2012

Description:
Helpdesk Operator with knowledge of Danish
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

• Shift work,
• Work on the 1sth line support,
• International customer support
• The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
• Keeping users appraised of progress.
• The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

• Fluent (spoken and written) in Danish
• English would be a great advantage
Basic knowledge on Windows, MS Office
• Basic computers skills
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment to work
• The ability to act swiftly and make decisions
• Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Senior Network Engineer with English (and/or French or German)

Title: Senior Network Engineer with English (and/or French or German)
Plat : do negocjacji
Umístění : Bydgoszcz - kujawsko-pomorskie, Poland
Jazyky : Angličtina, Francouzština, Neměcký, Polský
Uveřejněno: 8th Feb 2012

Description:
Senior Network Engineer with English (and/or French or German)
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description
The primary purpose of the Senior Network Engineer is to deliver projects like design which allow to connect the customer network infrastructure which Atos network and delivery the technical support on such network appliances as access points, switches, routers, load balancers and traffic optimizers from the Managed Services Global Factory organization which is located in Bydgoszcz, Poland.

These projects as well as complex highly specialized troubleshooting activities are provided to Atos customers ensuring that services meets or exceeds the established Service Level Agreements and quality standards.

This engineer role belongs to the Network, Security and Communication Services (NSCS) organization part of Managed Services. The NSCS is comprised from the team of Network Engineers who provide support services to a large variety of Atos customers all over the world.

Job Requirements

Technical Competencies
• Good knowledge and experience of networking and security services,
• Good knowledge of the physical configuration of IT systems,
• Experience of a client / server environment,
• Skills and experience in one or more of the following technical areas:
- network configurations and protocols,
- hardware technologies,
- operating systems,
• Ability to structure and write technical documentation
Essential Qualifications
1. IP solution design,
2. Good understanding of Internet family of protocols particularly TCP/IP and IP/MPLS and routing protocols such as BGP and OSPF,
3. Data networking troubleshooting in the IP enterprise and core router networks,
4. Preferred Certifications include: Cisco CCIE, CCNP, CCNA or Juniper JNCIA or JNCIS, or CheckPoint CCSE+. CCSE
5. Excellent communication skills verbal & written (Polish and English),
Additional Advantages
6. Knowledge or experience in Cisco, H3C, 3Com, HP, Nortel, Juniper, CheckPoint, Avaya network solutions,
7. Knowledge or experience in load balancing and WAN optimization solutions,
8. Knowledge in management network tools,
9. Additional languages speaking is a benefit (i.e. French, German or Dutch)

If you do not know English but you have fluent French or German your application will still be considered.
Jeśli nie posługujesz się językiem angielskim, ale znasz dobrze język francuski lub niemiecki Twoja aplikacja również zostanie rozpatrzona.

Additional Information
The position will be located in our office in Bydgoszcz

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

SALES POSITION, FRENCH AND DUTCH

Title: SALES POSITION, FRENCH AND DUTCH
Plat : 1.194 euros gross/month + plus language (103 euros gross/year) + bonus (1,5 euros gross/hour).
Umístění : Barcelona - Cataluña, Spain
Jazyky : Holandský, Francouzština
Uveřejněno: 8th Feb 2012

Description:
GRUPOMST is made up of ten companies providing inbound and outbound call services. We are located in the centre of Barcelona. We have 450 employees, mostly pan European.

GRUPOMST employees enjoy a number of benefits:

-internal promotion
-awards-monthly gifts for the best call quality
-family friendly time tables
-store employee discount products and services of many of our customers.
- Bonus for referring successful candidates.

Also, the company has pioneered the application of principles as established by the Equality Act.

We are recruiting two NATIVE DUTCH agents for an outbound service.
We also need to add an NATIVE FRENCH agent (only for two/three weeks).

MAIN TASKS:
- Deal with clients and distributors companies.
- Call the Dutch (and French) market to promote products and taking orders.

WE OFFER:
- Good work environment
- Immediate incorporation.
- TEMPORARY CONTRACT:
--> The Dutch agents: one is for one month and the other one for a a month and a half.
--> The French agent is for two or three weeks.
- Full time position:
From Monday to Thursday is from 8.30a.m. to 5p.m. (30 minuts for lunch). and Friday is from 8.30a.m. fom 3.30p.m.
- Working area: Barcelona.
- Salary: 1.194 euros gross/month + plus language (103 euros gross/year) + bonus (1,5 euros gross/hour).