OKIN BPS

OKIN BPS

Adresa : Českobratrská 3321/46
Ostrava
702 00
Webové stránky : http://okin.jobs.cz/BPS/
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OKIN BPS

OKIN BPS is one of the divisions of OKIN GROUP, a.s. with three delivery centres, two in Ostrava and one in Prague. It specializes on Business Process Services (BPS) and it ranks among one of the leading providers of services in the Czech Republic. The delivered services cover the entire process from sales support, engineering design solutions, network planning and consulting, verifying and completing orders, project management, setting up and programming end-user equipment, to customer service and administration as well as technical support.

A Few Basic Facts:

• We have been operating in the market since 2004.
• We employ over 1700 experts - 1580 in Ostrava, 120 in Prague.
• All our employees speak English fluently.
• We communicate with clients in 8 other languages - English, Dutch, French, German, Italian, Portuguese, Spanish, Swedish, etc.
• We employ people from all over the world. Our company environment is international.
• We cover all of the EMEA area with our services (Europe, Middle East, and Africa).We process over 500 000 complex transactions annually.
• We manage end-to-end processes with high added value for the client.
• All processes are subject to SLA (Service Level Agreement) with our clients, and they are assessed and reported using the KPIs (Key Performance Indicators).
• We continually improve our processes by means of 6Sigma and Operational Excellence methodology.
• We consistently apply the principles of project management to all new activities.
• We have ISO 9001 and 27001 certificates issued by Bureau Veritas.Our employees are 40% university graduates and 60% secondary school graduates.

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